Be able to support our customer's (Linux primarily, Windows secondarily) environments without assistance, while providing excellent customer service.
Provide first and second level support for all the Linux environments
Managing and providing support for all Linux system requests
Work with non-Windows engineering and development groups in supporting day-to-day tasks
Implement daily production changes related to Linux systems and coordinating these changes with appropriate parties for verification of functionality
Investigate and diagnose production issues or outages and respond in a timely fashion
Communicate clearly and concisely, and adhere to company standards and procedures
Analyze information and respond with corrective action, utilizing system monitoring technologies.
Provide daily and weekly SLA reports
Acknowledge and respond to service issues within the defined SLAs
Perform analysis on current systems and make recommendations on tactical and strategic solutions for Network, System and Storage Environments
Review, classify, prioritize and analyze problematic situations and escalate as necessary
Follow process, and demonstrate imitative
Work effectively with management to determine project requirements
Provide standard coverage hours
Other duties as assigned
Minimum of three years administering a Linux/Unix server environment
Basic knowledge of Active Directory.
Experience with HP, Dell, Fujitsu hardware
Experience in administrating Red Hat, Linux 4 and 5 and Solaris 9 and 10
Proficiency with setup, modification and troubleshooting of Samba
Knowledge of monitoring technologies.
Windows Server experience
Scripting experience such as Perl programming or Unix shell scripting
Ability to meet stringent deadlines and handle multiple tasks
Familiar with change management and ITIL processes
Ability to provide timely and informative follow-up to customers
B.S./B.A. degree or relevant experience preferred
Perks and Benefits:
Complete benefits package
Holiday pay and PTO
Integratechs, Inc. - 12 months ago