Sales & Service Associate
Hertz - Scottsdale, AZ

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Do you thrive in a fast-paced, ever-changing environment where people are your #1 concern? Can you see yourself working as a team to achieve high-quality results? Do you have an art of persuasion? You're enthusiastic and accommodating. Even under pressure, you're tactful and deliver with charm. You'll get things done the "right way!"

If this sounds like you, then Hertz needs you as a Sales and Service Associate in our Off-Airport Rental operations!

As a Sales and Service Associate for Hertz you will provide world class service to customers at off-airport locations. This includes:
Supporting achievement of location sales and margin goals by working closely with staff and Location Manager on assigned tasks and ad hoc duties or projects.
Supporting and servicing accounts (body shops, car dealerships, etc.) by picking up and delivering cars and representing Hertz to customers of the accounts.
Cleaning and servicing vehicles to current audit/quality standards to ensure high levels of customer satisfaction. This includes: no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
Cleaning and servicing site facilities to ensure professional appearance and positive customer service.
Contributing to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Driving change from within to improve customer satisfaction and uses teamwork to tackle problems.

Mandatory Requirements:
Qualified applicants will have the following:
A valid driver's license with record in good standing
Ability to drive and operate vehicles
Fluency in English
2-3 years of customer service experience, preferably in the car rental or tourism industries.
High school diploma (or equivalent)

Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:Equipment Operation:
● Yes ○ No
Sitting
● Yes ○ No
Computer Terminal
● Yes ○ No
Standing
● Yes ○ No
Telephone
● Yes ○ No
Walking
○ Yes ● No
Portable Computer
● Yes ○ No
Bending and twistin
● Yes ○ No
Calculator
● Yes ○ No
Climbing
● Yes ○ No
Copy Machine
● Yes ○ No
Driving
● Yes ○ No
Fax Machine
● Yes ○ No
Pushing and pulling
○ Yes ● No
Dictaphone
● Yes ○ No
Speaking
○ Yes ● No
Other – Please specify
● Yes ○ No
Hearing

● Yes ○ No
Writing

● Yes ○ No
Lifting

● Yes ○ No
Typing

● Yes ○ No
Filing

● Yes ○ No
Seeing

● Yes ○ No
Reading

Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EOE/AA M/F/D/V

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Hertz - 17 months ago - save job - block
About this company
721 reviews
If you've ever said, "Don't worry about it, it's just a rental," guess who hurts: Hertz, a world leader in car...