IT Production Manager
SquareTrade - San Francisco, CA

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SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco and Tesco. We have more than 160,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. SquareTrade is profitable, growing 100% year on year, and attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital. Headquartered in San Francisco and London, SquareTrade is privately held. Learn more at

We are looking for a smart and dedicated IT Production Manager to help take our business to the next level. This person will play a central leadership role running a team of 5+ Unix sysadmins and network specialists. They will drive our production support efforts to ensure that we deliver excellent service to our customers and merchants alike. This is an exciting position that offers autonomy and teamwork, with opportunities for career development.

Lead a team of motivated sysadmins to drive projects and top notch production support (including monitoring and incident management)

Ensure site reliability and performance

Provide technical leadership with systems, networking, and security

Deliver projects on time with high quality

Work with other teams to contribute to their success

Grow the team as necessary

Critical Qualifications:
Bachelor's degree in Computer Science or related field

5+ years as Sr. Systems Administrator and 3+ years in IT Production Management

Solid knowledge of Debian, OpenBSD, and networking is required

Must have experience leading a team of sysadmins and network specialists

Experience supporting production e-commerce environments

Helpful Qualifications:
Experience with Juniper is a plus

Experience with Puppet, Xen, KVM, etc

Knowledge of at least one scripting language

Knowledge of IPv6, OSPF, BGP

Experience with Agile project management or equivalent

SquareTrade is located downtown San Francisco in the SOMA district. We offer competitive salaries, stock options, generous paid time off, and an opportunity to join a fast-paced Pre-IPO company.

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