Network Operations Lead
CompuCom - Wisconsin

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This position will have process and people responsibilities for up to 5 Global Operations Center (GOC) Technicians during a 40-hour 2nd shift schedule. Responsible for maintaining performance levels of the staff to meet SLO's and targets. Develop and delivering status and metric information to the GOC Manager. Actively participate in communication, escalation, and prioritization of Critical and High priority Incidents and Events. Actively participate in process improvements initiatives which provide Critical to Quality improvements. Responsible for scheduling and maintaining GOC technicians to meet the changing business objectives. Will develop and update work instructions and other documentation for the team. The posting is primarily a Monday - Friday schedule with limited weekend requiements based upon Critical Incidents or Major Production rollouts.
Follows standard practices and procedures in analyzing situations or data. Provides technical support for local area networks and server related activities. Works with more senior level personnel in performing research and reviews technical procedures for completeness and accuracy. Responds to customer inquiries regarding technical issues. Requires 2-3 years of related work experience.

Responsibilities:
Associate degree in an IT practice. Network+ certified or equivalent certifications. 3+ years of recent supervisor experience in a NOC or similar team. A technical subject matter expert with networking, servers and other infrastructure equipment. Willing to work Second and Third shifts including Holidays, weekends and evenings. Excellent leadership skills, communication skills, and technical writing skills. A person that pays close attention to detail with a positive attitude. This is an exempt position.

HP SM7 experience – Desired
HP NNMi & Omi – Desired
HP Openview – Desired
Mainframe / MVS - Desired

Qualifications:
Associate degree in an IT practice. Network+ certified or equivalent certifications. 3+ years of recent supervisor experience in a NOC or similar team. A technical subject matter expert with networking, servers and other infrastructure equipment. Willing to work Second and Third shifts including Holidays, weekends and evenings. Excellent leadership skills, communication skills, and technical writing skills. A person that pays close attention to detail with a positive attitude. This is an exempt position. HP SM7 experience ?? Desired HP NNMi & Omi ?? Desired HP Openview ?? Desired Mainframe / MVS - Desired

CompuCom - 24 months ago - save job - block
About this company
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Compucom Systems, Inc., together with its subsidiaries, helps companies plan, implement and manage multi-vendor, industry-standard computing...