Imagine yourself working with this team… At Aurora Health Care our Customer Service Representatives provides the first point of contact for our customers when they enter the clinic. The Customer Service Representative (CSR) greets and registers the customer; completing all necessary forms; obtaining demographic and insurance information from the customer; collecting customer co-payment and posting payments; and adding or updating customer file information on-line. Imagine yourself…
Greeting and registering the patient; completing all necessary forms.
Obtaining demographic and insurance information from the patient.
Collecting patient co-payments and posting payments
Adding or updating patient file information on-line.
Checking patients in.
Verifying insurance coverage.
Scheduling patients in the Physician Practice Management System.
Answering telephone, screening calls and taking messages. General Qualifications
High school diploma or equivalent preferred.
One year of experience using mainframe or personal computer applications including MicroSoft Office & Windows applications is required.
The ability to operate all equipment necessary to perform the job.
One year of previous customer service and/or receptionist experience, including both direct customer contact, and contact via telephone is required.
Must have the ability to speak clearly and concisely.
Will need to work well independently and with co-workers in a team effort to service customer.
Experience using basic office equipment, i.e., fax machine, 10-key calculator and copy machine is preferred.
Must have the ability to sort and file materials correctly by alpha/numeric system.
Must have the ability to read and understand verbal and written instructions. Desired Qualifications
One year of experience working in a medical environment including an understanding of medical terminology and the medical insurance process is preferred. Discover the Benefits: Imagine a work environment where you are valued for finding better ways of caring for our patients and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.
Aurora Health Care is a not-for-profit Wisconsin health care provider and a nationally recognized leader in efforts to improve the quality...