Sr NOC Analyst - ON01N3
NeuStar - Louisville, KY

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Overview/Job Summary:

Monitor NeuStar systems; perform initial verification, triage, and diagnostics for events as needed; and alert appropriate support group(s). Provision and troubleshoot remote access. Provide basic remote desktop support for Apple and Microsoft systems. Develop or update processes and procedures. 24X7 operations shifts.

Responsibilities/Key Tasks:
  • Monitor, troubleshoot, escalate and effectively communicate all issues for NeuStar equipment, applications, databases, and circuits.
  • Coordinate, facilitate, and document priority event response.
  • Provision remote access users in RADIUS and ACE, and troubleshoot remote login issues.

Qualifications/Education Requirement:
  • 4+ years experience working in a operations environment.
  • Excellent customer service aptitude.
  • Excellent verbal and written communication skills.
  • Strong analytical and troubleshooting skills
  • Proficient with UNIX or Linux, MS Office Suite, and Netcool.
  • Working knowledge of RADIUS, ACE, SecurID, and SQL.
  • Familiarity with Service-No2, MS Windows, MS SharePoint, MAC OS, Oracle, eHealth, CACTI, SNMP, syslog, traffic shaping, DNS, WAN, or LAN would be pluses.
  • Able to work shifts; including nights, weekends, and holidays.

About this company
12 reviews
NeuStar shines as a key provider of registry and clearinghouse services used in telecommunications and Internet networks. The company...