Sr Training and Development Specialist
University Hospitals - Shaker Heights, OH

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University Hospitals (UH) is a community-based healthcare system which serves patients at more than 150 locations throughout Northern Ohio , including seven wholly owned and four affiliated hospitals.

Committed to advanced care and advanced caring, UH encompasses the regions largest network of primary care physicians, outpatient centers and hospitals. The network also offers specialty care physicians to treat almost every disease and condition, skilled nursing, elder health, rehabilitation and home care services, and occupational health and wellness. University Hospitals is the second largest private sector employer in Northeast Ohio and is within the top five largest private sector employers in the state of Ohio .

Position Summary & Essential Duties:

Incorporates instructional design techniques to design and develop training programs including web-based courses, classroom curriculum and distance learning. Conducts training in support of University Hospitals’ services, applications and systems to educate and provide continual learning for employees. Successfully incorporates business process into training curriculum. Ensures training is meeting end user needs. Aligns work with customers, process, knowledge, HR performance management, and community.


Initiates and maintains positive relationships with patients, customers and co-workers.

Creates relationships with internal IT&S colleagues to drive measurable change.

Works with business areas to conduct needs assessment to ensure training needs are met.

Works closely with client to incorporate business process into training curriculum.


Determines appropriate mode of training delivery for subject matter and audience.

Incorporates instructional design techniques to build interactive online learning.

Efficiently uses Learning Management Systems and online learning development tools.

Designs and develops training curriculum and programs, both on-site and on-line, for employees on various software and/or hardware applications and systems and works with applicable business area to establish content, prerequisite skills and knowledge for trainees.

Ensures that training courses address all levels of employee.

Researches designs and develops user manuals to support training. Works with business area, subject matter experts, technical support, etc., to ensure materials are accurate and reflect current product features.

Facilitates advanced level training courses, both on-site and on-line, for complex applications and systems to include lectures, group presentations, and hands-on sessions.

Conducts, reviews and analyzes course evaluations to determine effectiveness of training sessions. Implements revisions to course materials as necessary to improve training effectiveness.

Keeps informed of and maintains proficiency with University Hospitals’ services, policies and procedures.


Actively uploads key knowledge objects to knowledge repository for use by other IT&S associates. Strives to create, leverage, and communicate structured, repeatable, improvable processes to IT&S. Improves and adheres to DCIO group standards.

Performance Management

Takes responsibility for self-development and supports a learning environment.

Provides clear points of contact; creates and maintains environment that fosters open, honest and transparent dialogue.

Commitment to work collaboratively prior to escalation. Is available and responsive.


Displays commitment to the mission of the hospital and its values.

Represents IT&S to larger UH organization.

Position Requirements:

Five or more years of training delivery and facilitation experience required.

Four or more years instructional design and online learning development experience required.

Experience working with company software, systems, applications and network products required.

Experience working with communications practices, principles and procedures for both on-site and on-line presentations required.

Beginner to intermediate level experience with MS Word, Outlook and PowerPoint required. Personal computer and business solutions software skills required.

Must have basic communication skills to develop training manuals and procedures.

Basic interpersonal skills for interacting with all levels of employees required.

Comprehension skills for understanding products and applying knowledge to presentations required.

Ability to breakdown complex training processes into manageable steps required.

Basic analytical, organizational and time management skills required.

Ability to prioritize and meet deadlines by working both independently and as part of a team required.

Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields preferred.

Education Requirements:

Bachelor’s degree in business administration, computer science, engineering, education or related field required.

Completion of ADKAR or similar change management methodology course or successful completion within 12 months of hire required.

University Hospitals is proud to be an equal opportunity employer

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