Performance Improvement Senior - Change Enablement
Ernst & Young LLP - Los Angeles, CA

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Being part of a dynamic, growing organization offers an exciting career path full of opportunity. Ernst & Young Advisory Services is a $4 billion global practice, with 18,000 professionals. With an overall Advisory market of $150 billion, there's tremendous potential for growth - and we're prepared to tap into that potential. Our Advisory team takes a strategic approach to helping clients improve and sustain their business performance.

In today's complex business environment, that means understanding the relationship between risk and performance improvement, and applying our knowledge to help clients achieve their business objectives. When you're on our Advisory team, you specialize in a particular competency - Risk, Performance Improvement, or IT Risk & Assurance. You also have the opportunity to work across disciplines with professionals who have broad industry sector experience and deep subject-matter knowledge. In Advisory, our growth strategy focuses on being account-centric, issue-based and competency-driven.

That's what differentiates Ernst & Young in the Advisory marketplace. Our Performance Improvement team is all about helping clients improve security and efficiency, while also reducing their costs. We help clients by delivering assessment, transformation and process efficiency solutions in specialty areas like finance, supply chain, IT Advisory, customer, people and organization change, strategic direction, and program management. The opportunity is now.

If you are interested in being part of a dynamic team, serving clients and reaching your full potential - Ernst & Young Advisory Services is for you. We currently have a career opportunity for a Senior to serve as a member of multiple client engagement teams. As a member of our team, the Senior will work with a wide variety of clients to deliver professional services. The Change Enablement service assists clients in successfully managing and sustaining people, process and/or technology change.

This may include the identification and management of stakeholders, leadership development, organizational design, training, cultural assessment and development, talent management, workforce strategies, and planning and executing key communications. Services may include: development of driver-based business plans and operational models that address customer behavior (churn, referral, up-purchase), product profitability, credit and payment behavior, and pricing diagnostics. ResponsibilitiesDevelop and maintain productive relationships with client management. Collaborate to plan engagement objectives and a strategy that addresses risk and performance improvement.

Manage expectations of service delivery. Stay informed of business/economic developments and their impact to the client. Demonstrate high levels of technical and professional knowledge and quickly assimilates new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.

Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve a high quality deliverables and within expected timeframes and on budget. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes. Demonstrate our fundamental values: professional respect for all team members; personal accountability; trustworthiness and teamwork.

Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment. Commit to developing knowledge, continue to learn and share knowledge with clients and team members.

Respect/protect client information. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members across all practices to serve client needs.

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