Senior Cash Management Operations Specialist
Cathay General Bancorp (Cathay Bank/General Bank) - Rosemead, CA

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  • Logs and tracks open product implementation and maintenance actions to achieve established service level agreement, provide customer service and coordinate customer training. · Maintains cash management customer databases. · Maintains product and support files and other documentation. · Answers service inquiries and concerns escalating product/support issues as appropriate. Investigates and resolves vendor service issues as required. · Reviews vendor invoices for accuracy. · Prepares and processes customer billing. · Answers branch and department inquiries regarding armored carrier and ground courier schedules and performance. Resolves transportation related issues or complaints and recommends and/or implements corrective solutions. · Requests bids from transportation providers for new service based on customer and/or branch requirements. Reviews pricing and coordinates contract changes. Performs all required implementation tasks. · Monitors and reports on carrier and courier service performance and tracks and reports on actual expenses to plan. · Performs functions related to the Account Analysis system. · Processes online banking applications. · Acts as a technical operations resource on cash management products and services. · Participates in special projects as required. · May lead other employees performing similar duties. · Performs other duties as assigned and requested.

  • High school diploma or equivalent. Some college preferred, but not required. · Three to four years of work related experience and understanding of bank operations. · Detailed knowledge of operational processes related to all cash management products and services. · Operational knowledge of on-line banking and cash management systems preferred. · Ability to work in a high paced environment and perform multiple tasks simultaneously. · Detail oriented, good follow up, strong written and verbal communication skills and ability to function in a team environment. · English proficiency, bilingual (Mandarin and/or Cantonese) a plus. · Ability to effectively work with all staff levels. · PC proficient including Excel and Word. · Willingness to travel locally as needed.
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