Elavon Voice Authorization Agent 1
U.S. Bank - Knoxville, TN

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Provides assistance on all inbound Voice Authorization calls from merchants. Assists customers in processing their audio response (Host) and voice authorization (non-Host) transactions, i.e., voice authorizations, address verifications, lost or stolen cards, batch inquiry, batch settlement. Assists Customer Service in basic statement and findings questions in cases of overflow. Complies with Business Conduct Code in work-related matters. Reports violations or suspected violations.

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Basic Qualifications
- High school diploma or equivalent

Preferred Skills/Experience
- Proficient computer skills, especially Microsoft Office applications
- Ability to identify and resolve/escalate problem
- Excellent interpersonal and verbal communication skills

About this company
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U.S. Bancorp (NYSE: USB) is a diversified financial services holding company and parent company of U.S. Bank, the nation's fifth largest...