Columbia Southern University
Job Title: Desktop Support Purchasing Assistant
Department: Information Technology
Reports To: Director, Information Technology Help Desk Support
FLSA Status: Exempt
The Desktop Support Technician’s role is to support and maintain in-house computer desktops and laptops as well
as all peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a
timely and accurate fashion, and provide end user training and assistance where required.
Provide on-site and remote support for the installation, integration of desktop workstations, portable computing devices and peripherals.
Load specified software packages onto computers.
Assist with the maintenance, modification and support of network equipment and software.
Provide problem resolution for assigned service requests in a timely manner.
Prepare computers for delivery and installation.
Provide Help Desk Support and problem resolution.
Provide computer Move/Add/Change support in response to approved requests.
Support CSU inventory programs and policies.
Apply Hardware and Software updates and upgrades as required.
Work on-call shifts on a rotational schedule to provide after-hours support for users and the university.
Verify correct system operation, and instruct users in the use of equipment, software and manuals.
Software and hardware familiarity should include both PC and Mac.
Answer client's inquiries in person and via telephone concerning systems operation.
Diagnose system hardware, software and operator problems. Recommend or perform remedial actions to correct problems based on knowledge of system operation.
Work with vendors on warranty system repairs.
Perform other related duties as requested.
Experience installing and maintaining workstations, peripherals, workstation operating systems. Microsoft Office and other standard office software.
Strong knowledge of PC and Mac software and hardware platforms, setup and installation, troubleshooting and maintenance.
Understanding of and commitment to the spiritual mission of the university.
Excellent customer service and telephone support skills required.
Ability to perform duties that normally require special physical effort, including bending, stretching, and general lifting, carrying and transporting 25 pounds, occasionally up to 50 pounds.
Completion of two years of college or equivalent with major in computer-related courses; or equivalent combination of education and experience working with personal computers. A+ Certification desired. Microsoft Certified Desktop Support Technician certification strongly desired.