Swissport, Inc. is the #1 leading Ground Services provider in the world. Employing over 33,000 dedicated professionals, serving over 650 client companies at 185 airport locations in 37 countries on five continents, Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Fueling, Aircraft Maintenance, and Aviation Security. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as the Global Aviation Ground Services company for the last eleven consecutive years in a row and Cargo Handling Agent of the Year for the last three consecutive years! Our mission is simple – “To strengthen our number one position.”
Passenger Service Account Manager, Washington Dulles Intl Airport
To efficiently and profitably manage and direct the Passenger Service operations for a customer airline account at IAD, providing a quality product to the customer. Selection based on candidate qualifications, company requirements, and individual assessment results.
Responsabilities: (some but not limited to)
Oversees staffing of approximately 20+ daily employees, to ensure adequate levels are met for the airline account schedule.
Responsible for the day to day operational performance and active involvement during operations to oversee handling and support staffing needs
Ensure that financial targets are met
Manage the Swissport and customer account budget.
Maintain close and effective business relationships with customer airline's management.
Represents the customer airline on a local level and interacts with support organizations and or regulatory agencies and Airport Authorities.
Reviews customer complaints and ensures follow up/corrections, issues discipline, etc, as required.
Implement and enforce company policies, passenger service, airline procedures, and safety procedures.
Maintain applicable safety and quality standards
Perform employee disciplinary actions and performance evaluations.
Monitor attendance program and payroll/timekeeping system
Support, promote, develop, and train passenger service staff
Create a positive working environment that maintains and improves morale
Compliance with internal and external audits
Completion of daily, weekly, and monthly reports to customers and station manager.
3-5 years Managerial/ Supervisory experience
Internal and external customer service skills
Strong leadership skills
Effective communication skills (written and verbal)
Proficiency in Microsoft Office
Ability to work in a team environment
Ability to work weekends, nights, holidays, and overtime
Excellent organizational skills.
Swissport is an Equal Opportunity Employer and supports a Drug-Free Workplace. Additionally, Swissport uses E-Verify to verify employment eligibility upon hire. Please see the following links for additional information.
E-Verify participation poster in English
E-Verify participation poster in Spanish
Swissport International Ltd. - 23 months ago