Passenger Service Account Manager
Swissport International Ltd. - Washington, DC

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About Us

Swissport, Inc. is the #1 leading Ground Services provider in the world. Employing over 33,000 dedicated professionals, serving over 650 client companies at 185 airport locations in 37 countries on five continents, Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Fueling, Aircraft Maintenance, and Aviation Security. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as the Global Aviation Ground Services company for the last eleven consecutive years in a row and Cargo Handling Agent of the Year for the last three consecutive years! Our mission is simple – β€œTo strengthen our number one position.”

Passenger Service Account Manager, Washington Dulles Intl Airport

Job Description

To efficiently and profitably manage and direct the Passenger Service operations for a customer airline account at IAD, providing a quality product to the customer. Selection based on candidate qualifications, company requirements, and individual assessment results.

Responsabilities: (some but not limited to)

Oversees staffing of approximately 20+ daily employees, to ensure adequate levels are met for the airline account schedule.

Responsible for the day to day operational performance and active involvement during operations to oversee handling and support staffing needs

Ensure that financial targets are met

Manage the Swissport and customer account budget.

Maintain close and effective business relationships with customer airline's management.

Represents the customer airline on a local level and interacts with support organizations and or regulatory agencies and Airport Authorities.

Reviews customer complaints and ensures follow up/corrections, issues discipline, etc, as required.

Implement and enforce company policies, passenger service, airline procedures, and safety procedures.

Maintain applicable safety and quality standards

Perform employee disciplinary actions and performance evaluations.

Monitor attendance program and payroll/timekeeping system

Support, promote, develop, and train passenger service staff

Create a positive working environment that maintains and improves morale

Compliance with internal and external audits

Completion of daily, weekly, and monthly reports to customers and station manager.

3-5 years Managerial/ Supervisory experience

Internal and external customer service skills

Strong leadership skills

Effective communication skills (written and verbal)

Proficiency in Microsoft Office

Ability to work in a team environment

Ability to work weekends, nights, holidays, and overtime

Excellent organizational skills.

Swissport is an Equal Opportunity Employer and supports a Drug-Free Workplace. Additionally, Swissport uses E-Verify to verify employment eligibility upon hire. Please see the following links for additional information.

E-Verify participation poster in English

E-Verify participation poster in Spanish

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