Wireless Consultant
Choice Wireless - St Thomas, VI

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Essential Job Duties and Expectations:

Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer . Proactively follow-up with customer after the sale to guarantee product and customer satisfaction . Effectively process customer bill payments . Effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities . Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades.

Skills Required

Minimum Requirements: · Aptitude to learn communication products and services · Ability to work independently without close supervision · Self-motivation to achieve targets needed to attain monthly goals · Strong communication skills · Ability to provide high levels of customer service and interact positively with customers to offer sales solutions for communication needs · Ability to reconcile/balance cash registers · Good decision-making skills · Flexibility with work hours and willingness to work weekends as required

Education and Experience Requirements:

High school diploma or equivalent. College degree preferred with an emphasis in Sales or Marketing. 6 months – 1 year of retail sales, customer service or telecommunications experience.

Desired Qualifications: · 1+ years of wireless communication experience in sales and customer service desired
· Bilingual (Spanish/English) skills a plus

Career.VI - 12 months ago - save job - block
About this company
Choice Wireless is a telecommunications company provider that offers top quality, affordable Cell Phone services to the US Virgin Islands,...