Part Time Customer Assistance Representative - Portland Airport
Enterprise Rent-A-Car - Portland, OR

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The part time Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to service customers at the counter, exit booth and return lane.

This position pays $10 per hour and offers 25 hours per week. The worksite is at our Portland Airport location. Parking is available for employees. This is a part time position . Aside from religious observance, candidates must be able to work the following schedules :
  • Thursday through Monday 9:30 am to 2:30 pm

Responsibilities:
  • Take incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Assist to assess condition of rental upon return
  • Process returns, check-ins
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
Qualifications:
  • Must be at least 18 years old
  • High school diploma or GED equivalent required; some college preferred
  • Requires at least 6 months customer service experience within the past 5 years
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related event on driving record in the past 5 years (DUI, DWI, failed breath test, diversion agreement or similar)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • This position pays $10 per hour

  • Aside from religious observance, must be able to work within the following guidlines below:
Must be able to work the following shift:
  • Thursday through Monday 9:30 am to 2:30 pm

About this company
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