As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
Provide QC and QA support for one or more programs
Conduct daily call monitoring and facilitate weekly calibration sessions
Initiate and maintain program specific quality plans and procedures
Ensure full implementation of contractual requirements for each assigned project
Ensure the accuracy and timeliness of services provided through industry standard quality control methodologies such as random sampling, audits, inspections, process control measures, and statistical quality control measures
Analyze data to troubleshoot problems and identify trends
Provide technical and non-technical reports and summaries of activities and findings
Present information to customers in a formal setting.
Assist with solving performance and quality problems by interfacing with all levels of staff; use influence to ensure that corrective and preventative actions are developed.
Promote the use of company best practices
Maintain documentation including reports and other records
Participate in support activities such as meetings, walkthroughs, technical reviews, testing, and problem tracking
Support business development and business marketing efforts as they relate to quality assurance and pursuing new business.
Bachelor's degree is required. BS preferred in Engineering, Business, Statistics or similar discipline.
Bachelor's degree is required. BS preferred in Engineering, Business, Statistics or similar discipline.
Two to five years of quality leadership in an information processing environment
Previous experience in a quality role (duties including call monitoring, calibration, metric assessment, performance reporting)
Demonstrated experience in SQA methods using CMMI guidelines
Ability to provide insightful analysis and accurate performance reports
Creative problem solving abilities
Demonstrated ability to meet project deadlines and perform detailed work with skill and accuracy
Demonstrated interpersonal, leadership, organizational, teamwork, project management, oral and written communication, and customer service skills
Proficiency with Microsoft Word, Excel, Outlook, SQL, and Access
