SaaS Operations Engineer
Selectica, Inc. - San Mateo, CA

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Selectica develops innovative software that the world’s most successful companies rely on to improve the effectiveness of their sales and contracting processes. Our guided selling, sales configuration, and contract lifecycle management solutions support the Global 2000 and growing mid-size firms in closing billions of dollars’ worth of business each year.

Selectica is seeking a SaaS Operations Engineer who will be an integral member of our Operations Team and will focus on maintaining and supporting our 24x7 SaaS application. This highly visible position will report directly to the Director of IT.

Responsibilities:
Manage 24/7 Data Center SaaS Operations built on Linux, Apache, Tomcat, Oracle Database platform

Work closely with engineering, Professional Services, and internal team in supporting new features and services

Monitor site stability and performance with a focus on customer service in a real-time production environment, including an awareness of and commitment to application SLA’s and deadlines

You will manage, implement, and continuously improve process and tools for diagnostics, troubleshooting, and issue resolution related to hosting infrastructure, technical stack, and applications, and will scale the infrastructure to meet demand

Plan and lead OS patching, application upgrades, and change management activities, troubleshoot site issues, develop custom tools and scripts for automation

Document system design, and develop processes and procedures for hosting operation
Help define, improve, and promote architecture and standards based on ITIL best practices

Requirements:
Deep expertise in Redhat Linux systems administration (5+years), web servers, load balancers, SAN storage (EMC), network and host security, and relevant protocols (SMTP, HTTP,SSL, DNS, NFS)

4+ year’s hands-on experience supporting Java based web applications installing, managing, and supporting production sites in a hosted environment

4+ years hands-on experience with application (Tomcat, Weblogic) and Database server (Oracle Database) configuration, monitoring, trending, network design, high availability, including clustering and load balancing

Experience with configuration management tools like puppet/cfengine/etc. and monitoring solutions (Nagios, Cacti)

Demonstrated ability to quickly grasp and learn new application technologies
Knowledge of best practices related to security, performance, and disaster recovery

Extensive experience automating tasks with common scripting language

You must be self-motivated, capable of managing your time well, and work efficiently without close supervision. This role requires a motivated, “can-do” personality and attitude

Knowledge of cloud infrastructures, such as Amazon AWS, is preferred

Desired:
Exposure to and technical understanding of Oracle and MS SQLServer databases including SQL, PL/SQL is a plus

VMware Technology knowledge and exposure a plus

Extensive LDAP experience

Education

BA/BS required; an emphasis in Computer Science or equivalent.

How to apply

Send a resume and cover letter to

jobs@selectica.com

.

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