Hachette Book Group (HBG), a division of Hachette Livre, seeks to fill the part-time position of Order Fulfillment Representative. The part-time Order Fulfillment Representative will be responsible for all aspects of domestic and international order entry, including stock offers, prepaid orders, special offers and promotions, and other various types of orders. This position is 15 hours per week.
About Hachette Book Group
Hachette Book Group is a major US trade publisher and a division of Hachette Livre, the second largest publisher in the world. HBG is headquartered in New York, with offices in Boston, MA, Lebanon, IN, and Nashville, TN. HBG publishes under the divisions of Little, Brown and Company, Little Brown Books for Young Readers, Grand Central Publishing, FaithWords, Center Street, Orbit and Hachette Digital.
Our bestselling authors include Ansel Adams, Sherman Alexie, David Baldacci, James Bradley, Marc Brown, Christopher Buckley, Jimmy Buffett, Stephen Colbert, Michael Connelly, Ted Dekker, Nelson DeMille, Emily Dickinson, Malcolm Gladwell, Lisi Harrison, Christopher Hitchens, Mary Ann Hoberman, Dr. Martin Luther King, Jr., Robert Kiyosaki, Elizabeth Kostova, Nelson Mandela, Patrick McDonnell, Brad Meltzer, Joyce Meyer, Stephenie Meyer, Todd Parr, James Patterson, J.D. Salinger, David Sedaris, Anita Shreve, Anne Rivers Siddons, Nicholas Sparks, Jon Stewart, Trenton Lee Stewart, and Cecily von Ziegesar.
HBG also provides a wide range of custom distribution, fulfillment and sales services to third party publishers including Harry N. Abrams, Chronicle Books, Filipacchi Publishing, Gildan Media, Guinness World Records, InnovativeKids, Octopus Books USA, Oxmoor House, Phaidon Press, and Time Inc. Home Entertainment. For more information, visit our website: www.HachetteBookGroup.com.
The part-time Order Fulfillment Representative will be responsible for all aspects of domestic and international order entry, including stock offers, prepaid orders, special offers and promotions, and other various types of orders. Will acquire specific duties and responsibilities (primary and backup) that the Order Fulfillment Department is responsible for such as account maintenance, key account contact, order editing, report reviewing, checking & responding to Order Desk email, special packaging orders, etc. In addition, the part-time Order Fulfillment Representative will be trained to take phone orders from customers and sales representatives and will be available to take phone orders as needed by the business.
•Must be able to demonstrate 10-key numeric keypad competence. Candidate will be tested on 10-key typing skills.
•PC experience strongly preferred.
•Must be willing to work as part of a team and support others in the department, demonstrating flexibility and a positive attitude.
•Must be able to succeed in a fast-paced environment.
•Prior data entry and/or Customer Service experience a plus.
•Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience
•Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
•Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through
•Strong work ethic; commitment to seeing duties completed at a high standard of quality
•Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit
•Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
•Drives change and innovation by improving work product or process, and challenges established norms where appropriate
If interested in this position, please apply online.
Hachette Book Group goes by the book. The division of Hachette Livre is home to book publisher Little, Brown and hardcover, mass market,...