[MD&D]Customer Service Specialist Job
Johnson & Johnson - Guam

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[MD&D]Customer Service Specialist-00000A4Z


Johnson & Johnson is the world's most comprehensive and broadly based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical, and medical devices and diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Position Title: Customer Service Specialist

Sector: MD&D

Department: OCD(Ortho Clinical Diagnostics)

Korean Title: Sawon

- Daily order transaction in SAP
- Daily report update
- Working closely with regional planning team and customers, do monthly demand planning & place orders
- Distributes customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
- Documents and follows up on customer complaints regarding billing, shipping delays and products.
- Inventory management - consignment & warehouse
- Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages as directed
- Adhoc administrative work


- SAP 사용 가능자
- Bachelor Degree
- Excellent oral and written communication skills
- Strong negotiation skills and organization skills
- Excellent interpersonal skills with customers
- Ability to prioritize and multi task with attention to detail to solve problems
- Self-motivated, energetic, proven sales skills
- Customer focused

Primary Location: Asia Pacific-South Korea-Seoul-Yongsan-gu
Organization: Johnson & Johnson Medical Korea (Ltd.) (7225)
Job Function: Customer Service

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Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science -...