The Account Coordinator acts as a liaison between sales, operations and the customer for assigned accounts, to ensure the customer's processes and procedural requirements are implemented. In addition he or she will ensure that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests. Lastly, the successful candidate will models and act in accordance with our guiding principles and core values.
ESSENTIAL JOB FUNCTIONS
•Maintain a consistently high level of customer service to both external and internal customers.
•Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures.
•Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.
•Provide day-to-day contact with clients on operational issues.
•Coordinate customer service efforts from all offices and departments involved with assigned accounts.
•Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures.
•Ensure that all reports are accurate and distributed on time.
•Resolve problems and recommend solutions to prevent similar occurrences.
OTHER SKILLS AND ABILITIES
•Knowledge of the Import/Export industry preferred.
•Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
•The ability to work in a fast-paced environment.
•Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
•Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers.
•Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.
•Strong working knowledge of computers.
•Consistently at work and on time.
EDUCATION AND DIRECT WORK EXPERIENCE
•High School Diploma or GED required.
•Minimum 2 years related experience.
•Minimum 2 years industry experience preferred.
We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug free workplace