Patient Services Representative
Clark Fork Valley Hospital - Hot Springs, MT

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WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and walk, talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Any moving above 25 pounds would require additional assistance to follow safety guidelines. The employee is occasionally required to reach at, above and below shoulder level; keyboarding frequently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SUMMARY The individual in this position meets patients at the reception desk, admissions desk, and is responsible for gathering and accurately inputting all relevant registration information, as well as preparation and distribution of the daily schedules. This individual is also responsible for answering calls, transferring calls, taking messages, scheduling appointments, and directing visitors to the appropriate areas. The work must be accomplished with integrity, sensitivity, and respect for the confidentiality and privacy of patients.

JOB SPECIFICATIONS The individual must meet the highest standard of customer service for this department. Excellent communication and general business skills are required, along with independent problem solving and personal responsibility for results. Typing/keyboarding skills and experience interacting with computer information systems are also necessary in this position. This job also requires the ability to work well as a team. The ability to multi-task and to cope well under pressure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Receive visitors and registering patients to include: interview patient/family member to gather pertinent registration information, and, accurately inputting information into the information system. Organize, explain, and gather appropriate signatures for all required paperwork and routing to other departments as required. Call payers to pre-authorize and financially screen clinical and outpatient procedures, as needed. Work with centralized scheduler and other departments to schedule procedures and ensure financial requirements are acknowledged. Collect payments at time of service from clinic and/or coordinate with financial specialist as required. Balance daily petty cash and receipting payments and/or coordinate with financial specialist as required. Preparation of daily provider schedules and other daily statistical reports. Scheduling appointments, including walk-ins to ensure efficient patient and provider flow, and reduce patient waiting times. Answering incoming telephone lines, routing calls, taking and delivering messages to staff. Process incoming and outgoing medical record requests. Copy log and send medical records as requested. Review requests to ensure patients signatures for the release of patient health information as requested by HIPAA policies and procedures. Prepare in advance scheduled patient charts to ensure that all information pertaining to patient visit is available to the Provider. File management of patient documentation to include, dictation, correspondence, pharmacy refills, signatures and co-signatures, and results. Tracking, reviewing for completion, and sending of Superbill to appropriate department to ensure correct patient charges. Scheduling patient referrals, as needed. Open, date stamp, and distribute mail to appropriate personnel. General office and secretarial duties such as, but not limited to: ordering supplies, requesting maintenance services, faxing, copying, filing letters, keeping patient and work areas tidy and organized. Securing all patient health information by closing and locking work area when unattended. Daily appointment reminder calls to patients. Participates in required performance improvement projects. Review and update on an annual basis Family Medicine Network policies and procedures. Other duties may be assigned.

Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Two years general office experience or relevant education.

EDUCATION and/or EXPERIENCE High School diploma or equivalent. Two years previous medical office experience preferred.

Clark Fork Valley Hospital - 15 months ago - save job - block