We are seeking a Store Manager for our Scottsdale, AZ location. The SM is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standard; including the store’s shrink %, wage cost and clientelling. The SM is responsible for staffing, training and developing high performance teams.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and clientelling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books.
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales orientated associates.
Fills all levels of open positions within the store in an urgent and timely manner.
Ensures adequate staff is available to meet business needs – schedules accordingly.
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associate and Assistant Managers.
Administers company personnel programs including appropriate performance reviews, compensation and employment records.
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience.
Documents employee performance in a timely manner.
Creates enthusiasm and excitement within store to motivate high performance teams.
Utilizes all company tools, including the Employee Ranking Sheet and the Development Plan, to effectively and consistently assess, coach or counsel all staff members.
Protects store payroll by managing wage costs, salaries, and allowable hours.
Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct.
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property.
Execute floor-set and promotional directives; implements visual merchandising.
Supervises the overall cleanliness and organization of the sales floor and backroom.
Ensures store appearance and atmosphere supports and reinforces the brand image.
Understands, supports and complies with all company policies and procedures.
Ensure execution of effective merchandising strategies and directives.
Partner with planning, buying teams and Director of Visual to ensure appropriate assortment for the store.
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
Identify and communicate product concerns in a timely manner.
Communicate inventory needs to support the business goals.
Provides timely feedback to stores regarding visual direction in partnership with Visual Director.
Handles other management duties as assigned by the Regional Manager.
Adheres to company guidelines of dependability, including attendance and requirements.
Attends Store Meetings.
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills.
Minimum of 2 years retail Store Management position/ experience in women’s apparel (or related field).
Ability to create a quality-working environment that will encourage others to develop and excel.
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals.
Ability to work flexible schedule including nights and weekends.
Strong verbal and communication skills.
Strong observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
Represents the fashion and style of Calypso St. Barth.
Knowledge of current fashion trends and styles.
Appreciation and demonstration of an overall finished fashion look.
EDUCATION and/or EXPERIENCE:
High School math proficiency (i.e. ability to add, subtract, complex multiplication, division, calculate percent’s for completion of ledgers, bank deposits and schedules)
Basic math skills for purchase, payment transactions and bank deposits.
We offer a competitive salary and benefit package including medical, dental, PTO, flexible spending account and a generous discount on our merchandise.
For consideration of this position, please submit your resume along with salary requirements in MS Word format to firstname.lastname@example.org with “Store Manager – Scottsdale” in the subject line.
Calypso St. Barth - 23 months ago
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