Field Service Coordinator - PSD 006
Stanley Black & Decker - Boston, MA

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JOB SPECIFICATIONS

(Please include key results expected from this position in the first 6-12 months)

At Stanley Black & Decker (SBD), one of the world’s fastest growing and most dynamic companies, we seek the best in the industry to join our team. Currently, our Product Services Division is searching a Field Service Coordinator to work in our Boston Service Center located in Westwood, MA.

The Field Service Coordinator is responsible for effectively managing the repair business for Stanley Black & Decker accounts assigned to our mobile sales unit; aggressively seeks out and develops prospective accounts; builds a client group by following proper routing cycles and recommending and selling appropriate repair services to end-users; grows the business by analyzing the needs of our potential customers and selling Stanley Black & Decker programs and services; provides feedback to Product Services Operations regarding territory status and any competitive activities; may assists other Stanley Black & Decker Sales Groups in conducting effective contractor demonstrations/employee product knowledge; and learn all aspects of the service center to include but limited to: IS operation, front counter operations, repair processes; billing/payable records, payroll functions, center merchandising; inventory management and center profit and loss statement.

EMPLOYEE SPECIFICATIONS

(Please include minimum education & experience required and key personal characteristics needed to be successful in the position)

The successful candidate for the Field Service Coordinator position must have a high school diploma or GED equivalent; must have a valid driver’s license and a good driving record; must be dependable, reliable and need minimal supervision; must be able to demonstrate superior customer service and salesmanship; must have the ability to read and comprehend operations system procedures and computer reports; must be able to perform simple mathematical calculations; must be able to conduct business in a professional manner and maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker; must be able to adhere to the company’s dress code at all times; must be able to learn our products, their applications, care and proper maintenance as well as become well versed in our discounts, pricing policies, product prices and product programs.

Stanley Black & Decker - 17 months ago - save job - block
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