Front Desk Supervisor (Seasonal)
Starwood Hotels and Resorts Worldwide Inc - Hilton Head Island, SC

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Company

At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles:
Consistency: All candidates for a particular position go through the same process.
Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers.
Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.

Location

The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space.
Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k.

Department

As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It’s a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do.

Job Description

The ideal candidate must be inspired to enrich experiences and promote pure relaxation amongst guests and associates alike. Be welcoming and register guests in a clam and efficient manner. Delight in making the checkout process refreshing. Aspire to achieve individual and team goals through teamwork and determination.

ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME
30% Greet and welcome guests upon arrival. Provide a care free yet detailed registration experience. Encourage guests to join the Starwood Preferred Guest Program and enlighten them regarding the recognition and benefits enjoyed by members. Be proactive in resolving guest concerns and act as manager on duty as needed.

Accept appropriate payment for guests’ accounts both at the time of registration and at checkout. Be responsible and maintain a house bank, accurately reporting deposits and receipts daily. Welcome the opportunity to cash checks and exchange currency for guests.

Embrace leadership potential and supervise the front desk agents, ensuring that policies and procedures are being appropriately addressed. Communicate various departmental tasks and duties to associates to ensure the overall success, cleanliness, and wellness of the department.

Share knowledge and provide ongoing training and support to front desk agents.

Take responsibility and control access to safety deposit boxes. Post miscellaneous charges as necessary.

Take a proactive approach to maintaining all front desk related equipment and supplies.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Position requires walking and giving direction most of the working day. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS

Experience
Two years hotel front desk experience required. Supervisory experience preferred.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

Front Desk Supervisor (Seasonal)
Company

At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles:
Consistency: All candidates for a particular position go through the same process.
Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers.
Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.

Location

The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space.
Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k.

Department

As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It’s a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do.

Job Description

The ideal candidate must be inspired to enrich experiences and promote pure relaxation amongst guests and associates alike. Be welcoming and register guests in a clam and efficient manner. Delight in making the checkout process refreshing. Aspire to achieve individual and team goals through teamwork and determination.

ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME
30% Greet and welcome guests upon arrival. Provide a care free yet detailed registration experience. Encourage guests to join the Starwood Preferred Guest Program and enlighten them regarding the recognition and benefits enjoyed by members. Be proactive in resolving guest concerns and act as manager on duty as needed.

Accept appropriate payment for guests’ accounts both at the time of registration and at checkout. Be responsible and maintain a house bank, accurately reporting deposits and receipts daily. Welcome the opportunity to cash checks and exchange currency for guests.

Embrace leadership potential and supervise the front desk agents, ensuring that policies and procedures are being appropriately addressed. Communicate various departmental tasks and duties to associates to ensure the overall success, cleanliness, and wellness of the department.

Share knowledge and provide ongoing training and support to front desk agents.

Take responsibility and control access to safety deposit boxes. Post miscellaneous charges as necessary.

Take a proactive approach to maintaining all front desk related equipment and supplies.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Position requires walking and giving direction most of the working day. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS

Experience
Two years hotel front desk experience required. Supervisory experience preferred.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

Starwood Hotels - 18 months ago - save job - block
About this company
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...