FACTORS RELATING TO THE JOB
Experience, Knowledge and Skill
Previous Experience: A minimum of one (1) year experience and working knowledge of healthcare front desk operations consisting of computer data entry, excellent telephone skills and pleasant personality preferred. One (1) year experience of customer service relations required. College course work/degree may qualify in lieu of experience. Specialized or Technical Education Required: High school diploma or equivalent. Ability to read, understand and follow oral and written instructions. Ability to speak clearly and concisely with a pleasant voice. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees and the public.
Manual or Physical Skill Required: Requires manual dexterity sufficient to operate keyboard, telephone, copiers, and such other office equipment as is necessary. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contact. It is necessary to view and type on computer screens for long periods. Work may also require sitting for long periods of time as well as stooping, bending and stretching for files, supplies, or other materials.
Physical Effort Required: Strength: Light Push: Occasionally Pull: Occasionally Carry: Occasionally Lift: Occasionally Sit: Frequently Stand: Occasionally Walk: Frequently
North Oaks Health System - 18 months ago