FT Customer Retention Specialist
Torchmark - McKinney, TX

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Globe Life and Accident Insurance Company is seeking outgoing, customer-service oriented people for our inbound and outbound call center. We offer competitive wages and paid training, no previous Customer Service experience is required.

Primary duties & responsibilities consist of:
Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits

Answering questions regarding coverage, premium and other policy information

Composing business letters, communicating effectively through written and verbal communication

Must be able to work independently and make judgment decisions when required

Making outbound calls to existing policyholders to collect delinquent premium payments

Reselling the benefits of our policies and providing excellent customer service

Using various sales techniques to help increase the retention of our policyholders

Recording policyholder information for reporting and transactional purposes

Knowledge, Skills & Abilities:
Excellent verbal and written communication skills

Ability to solve complex policyholder issues with a positive attitude

Ability to work in a fast-paced environment and work well under pressure

Knowledge of life and/or health insurance terminology preferred

Basic Microsoft Excel skills required

Education & Experience:
High school diploma or equivalent. Some college preferred

Experience in a call center environment preferred

Some insurance and/or sales experience preferred

Physical Requirements:
Heavy phone and PC usage, sitting for extended periods of time

Reaches above shoulder level and some overtime may be required

Monday- Friday (Some weekends required)
Schedule varies

Location: McKinney, TX

Torchmark - 24 months ago - save job
About this company
16 reviews
Torchmark aims to be a beacon in the world of insurance. It is the holding company for a family of firms; its member companies specialize in...