Ground Operations Crew - Burlington, VT - (BTV) - PT
JetBlue Airways - Burlington, VT

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Position Summary:

The Airports Ground Operations Crew will load and unload Customer

luggage, meet arriving flights, help prepare and clean cabin for

departure, operate ground service equipment, assist with fleet

servicing, assist Customers with special needs, and any other ad-hoc

requests as needed. Depending on the Blue City, the Airports Ground

Operations Crew will load and unload provisioning items for each flight.

Flexibility of schedule is necessary as the position requires working

mornings, evenings, weekends, and holidays. Maintaining a positive, good

natured attitude through any problem is essential.

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Essential Functions:

* Operates ground service equipment which may include deicing and

provisioning equipment

* Services aircraft by operating ground service equipment (Potable water

truck, ground power unit, tug, aircraft pushback, provisioning truck,

lavatory truck, deicing truck, fork lift, etc.)

* Work in a ramp environment and/or depending on the location may work

in a warehouse environment which will include loading and unloading

palettes onto and off loading dock

* Tags, lifts, loads and unloads Customer luggage (up to 100 lbs) from

baggage compartment of aircraft and baggage system

* Operates external aircraft equipment

* Helps prepare cabin for Customer boarding and departure, which can

include cleaning of seats, seat pockets, floor, galleys and lavatories

* Assist Customers with special needs, e.g. Customers who need

assistance in boarding

* Guides aircraft to and from aircraft parking locations

* Occasionally assist with loading and unloading mail, small packages

and human remains

* Stocks provisioning carts and completes inventory counts

* Ad-hoc assignments as requested by the Supervisor or General Manager


Supervision Received:

* Receives clear, detailed, and specific instructions and consults with

Crew leader on all matters outside the scope of daily


Supervisory Duties:

* No supervisory responsibility

Working Conditions:


* Computer and other office equipment

* Ground service equipment

* Handheld radios

Work Environment:

* Airport Ramp environment. Work is outdoors and subject to weather and

elevated noise levels.

* Standard work hours include weekends, holidays and irregular shifts

and hours.

* Provisioning warehouse environment in certain Blue Cities.

* Inclement weather

* High noise area (jet engines)


Minimum Qualifications:

* High School Diploma or General Education Development (GED) Diploma

* One (1) year customer service or sales experience preferred but not


* Must be at least 18 years old

* Able to lift, push, and pull objects up to up to fifty (50) pounds

frequently, and one hundred (100) pounds occasionally

* Must be able to read, write, and speak English

* Bilingual skills preferred but not required

* Must be able to give and receive verbal communication

* Must be able to use handheld radios and headsets to communicate with

the cockpit, dispatch, and other crewmembers

* Possess and maintain a valid Drivers License and a driving record from

the state of your primary residence that meets JetBlue Airways insurance


* Legally eligible to work in the country in which the position is


* Must be able to acquire and maintain a valid Security Identification

Display Area (SIDA) Badge.

* Depending on location, may need to acquire and maintain a United

States Customs Clearance.

* Pass a ten (10) year background check, pre-employment drug test and a

criminal history records check

* Pass a five (5) year United States Postal Service background check

* Previous airline experience preferred but not required

* Regular attendance and punctuality

* Willing to travel and/or work variable hours

* Must work flexible shifts, including holidays and weekends

* Organizational fit for the JetBlue culture, that is, exhibit the

JetBlue values of Safety, Caring, Integrity, Fun and Passion

* When working or traveling on JetBlue flights, and if time permits, all

capable Crewmembers are asked to assist with light cleaning of the


* Well groomed and able to maintain a professional appearance

Knowledge, Skills, and Abilities:

* Ability to follow safety guidelines

* Ability to perform under pressure and fixed time constraints

* Ability to work under all types of weather conditions

* Ability to perform basic computer skills

Physical Effort:

* Position requires extremely strenuous physical work involving objects

in excess of 100 pounds occasionally and/or in excess of 50 pounds

frequently. (Very Heavy)

Disclaimer: The above statements are intended to describe the general

nature and level of work being performed by the Crewmember(s) assigned

to this position. They are not intended to be an exhaustive list of all

responsibilities, duties, and skills required of individuals in this

position. Position Expectations may be subject to change as the needs of

the organization changes.


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JetBlue Airways Corporation (JetBlue) is a passenger airline that provides customer service primarily on point-to-point routes. During the...