Position Title: IT Client Support
Job Description: Supports the Storage Division of our client by performing account provisioning requests, approvals and follow up. Equipment ordering and tracking, and peripherals requisitions. Works with HR, IT, and Hiring managers to ensure a smooth on-boarding experience for all new hires. May be called upon to work on special projects external to workload. May be asked to perform other duties as required.
Education/ Experience Required or Desired:
1+ years of experience within a professional office environment providing support and resolving issues both in person and via telephone.
Familiarity with Active Directory
Strong written and verbal communication skills, including status, progress and documenting processes.
Strong knowledge of Microsoft Office products
Excellent follow through
Sense of urgency
Skills/Responsibilities:
Gather required information and submit account provisioning requests for corporate and other Business Unit accounts for new hires, rehires and contractors.
Requisition equipment using corporate procurement tools to enable users to be productive on their first day at work.
Requisition peripheral HW/SW as required by roles for new and recently hired individuals.
Follow up on requests, requisitions and approvals to ensure timely delivery and creation.
Build relationships with internal resources across EMC and Isilon to become proficient in on-boarding process and leverage these resources as appropriate for escalation.
Provide clear and concise status of progress related to account requests and provisioning.
Create and maintain documentation on the process, systems and groups that are involved in the on-boarding of new hires to the Storage Division.
Ability to handle constantly changing flow of traffic, ability to multitask effectively during busy times, and exercise patience and professionalism during stressful situations.
Ability to understand and follow technical account flows and dependencies.
Willing to leverage team resources to expedite finding of solution to issues.
Demonstrates a sense of responsibility and commitment to the public perception of Isilon. Follows through on commitments, and admits mistakes.
Looks for ways to improve effectiveness by implementing new ideas and more efficient approaches.
Organizes and expresses ideas and information clearly, using appropriate and efficient methods of conveying the information.
Is sensitive to the needs, feelings and capabilities of others.
Approaches others in a non-threatening manner and treats them with respect.
Candidates may apply directly to 12118-MH2210@apply.maxhire.net
Benefits Package: Protingent offers competitive salary, a choice of two medical plans, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.
Protingent - 9 months ago
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