Bi-Lingual Service Center Benefits Representative – (Super Stars of Service!)
Businessolver is a provider of online employee benefits administration services and benefits outsourcing. We have integrated best-in-class customer care with the latest, most innovative technology. The result is Benefitsolver SM , a complete Web-based solution that empowers our customers to maintain control and retain access to critical information—all while streamlining benefits administration and creating efficiencies.
We work with some of the most recognizable brands in the U.S. providing Client Delight and an outstanding Benefits Administration Platform.
At Businessolver you will have opportunities to Embrace Creative Chaos, Live a Growth Attitude, Take Care of our Customers and Drive a Transparent Culture!
Businessolver is growing and will be adding additional members to the team during 2013. We are seeking individuals with a strong Customer Service background for various Service Center Representative roles as we grow. If you are a professional who enjoys providing an exceptional experience for each caller we would like to hear from you!
**Hiring will be taking place throughout 2013!
Answer inbound calls professionally, with high energy and a positive attitude
Respond accurately and thoroughly to caller inquiries and document call detail accordingly
Proactively seek knowledge specific to each client and demonstrate proficiency to handle various levels of client calls
In addition to answering calls, perform a variety of operational tasks with responsibility to accurately document incoming receipts and work to resolution
Work under general supervision following established procedures
What you need to possess to make the cut:
Bachelor’s degree or equivalent business experience
Demonstrated customer service experience with excellent phone etiquette and communication skills
Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment a significant plus
Proficiency using Microsoft Office Products
Flexibility with scheduling and daily duties
Strives for excellence
Benefit Administration experience / life and health license a plus
The Businessolver Way…
Our team has spent more than a dozen years crafting a culture that challenges each other to be our best – and have fun doing it. If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you! Businessolver employees experience a vibrant work culture with extensive workplace perks including:
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match
Casual Dress. No need to suit up, but we also have on-site dry cleaning services for those that prefer to dress-up!
Weekly catered meals. Breakfast Mondays, lunch Wednesdays and afternoon appetizer’s Fridays.
Thirstsolver. Our provider of complimentary ice cold drinks…but make sure to replace one if you take one, or else!
Fully stocked kitchen. This includes the ever famous Chicago Mix popcorn…get it while it lasts!
Fitnessolver. Our on-site fitness facility including showers and instructor-led classes.
Office parties. You name it, we celebrate it!
Free parking. Awesome perk for those of us with parking garage phobias.
Massages. With a “work hard/play hard” atmosphere we all need a little stress relief at times. Feel better? Good. Okay, back to work.
Interested? Great, we look forward to reading your application - make sure it includes:
A cover letter that highlights why you think you’d be great for the gig, focusing on how your past work experience has prepared you for this kind of position – or why you think you can rock the job even though you don’t have past work experience that’s perfectly aligned.
Your resume .
You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and decided whether or not to move you forward in our recruiting process.
Thanks for your interest in Businessolver!
Check out our Facebook page www.facebook.com/bsolver for a look into our vibrant culture.
Be sure to follow our Linked In group “I Love Businessolver” for updates!
Please submit your application via our website www.businessolver.com/careers
Businessolver delivers market-changing benefits administration technology supported by an intrinsic and unwavering responsiveness to client...