Kool Smiles is a growing network of local dental practices with a mission of providing superior dental care to underserved communities. Since opening our first office in 2002, we have recognized the need for families to have access to quality dental care throughout America . With offices in multiple states across the country, we are able to provide comprehensive general dentistry services, including preventative care, diagnostic imaging and restorative care.
To continue this effort, we are currently seeking qualified, energetic PATIENT COORDINATORS who share this vision and want to make a difference in the lives of their patients.
Patient Coordinator Job Functions and Responsibilities:
The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits. Bilingual is a plus!
Deliver quality and compassionate care to every patient
Greet parents and patients when they enter or leave the office
Ensure parents who are waiting are kept informed of the progress of their appointment or child
Maintain a clean and tidy waiting area and front desk area
Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Boomerang file
Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient’s appointment
Schedule follow-up operatory and six month recall appointments for patients
Answer incoming calls and direct the caller to the proper person, taking messages when necessary
Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
Ensure all patient records are re-filed at the end of the day
ADDITIONAL DUTIES AND RESPONSIBILITIES
Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of Kool Smiles
Assist with other office duties as needed
REQUIRED QUALIFICATIONS
Education, Training and/or Experience
Graduation from a senior high school or GED equivalent
Knowledge, Skills, Abilities and Personal Characteristics
High focus on customer service and satisfaction
Must love working with children
Compassion and high level of service for our patients, parents and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Internet Explorer
Telephone skills: Proper telephone etiquette and information gathering skills
PHYSICAL DEMANDS
Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.
Kool Smiles - 5 months ago
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