Part-time Patient Coordinator
Kool Smiles - Metairie, LA

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Invest In Yourself!

Kool Smiles is a growing network of local dental practices with a mission of providing superior dental care to underserved communities. Since opening our first office in 2002, we have recognized the need for families to have access to quality dental care throughout America . With offices in multiple states across the country, we are able to provide comprehensive general dentistry services, including preventative care, diagnostic imaging and restorative care.

To continue this effort, we are currently seeking qualified, energetic PATIENT COORDINATORS who share this vision and want to make a difference in the lives of their patients.

Patient Coordinator Job Functions and Responsibilities:
The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits. Bilingual is a plus!

Deliver quality and compassionate care to every patient

Greet parents and patients when they enter or leave the office

Ensure parents who are waiting are kept informed of the progress of their appointment or child

Maintain a clean and tidy waiting area and front desk area

Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Boomerang file

Ensure service limits are recorded and communicated with the clinical team prior to treating the patient

Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient’s appointment

Schedule follow-up operatory and six month recall appointments for patients

Answer incoming calls and direct the caller to the proper person, taking messages when necessary

Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed

Ensure all patient records are re-filed at the end of the day


Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of Kool Smiles

Assist with other office duties as needed


Education, Training and/or Experience

Graduation from a senior high school or GED equivalent

Knowledge, Skills, Abilities and Personal Characteristics

High focus on customer service and satisfaction

Must love working with children

Compassion and high level of service for our patients, parents and staff

Integrity, always doing the right thing

Dependable, reliable to be at work when scheduled

Attention to detail

Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines

Professional manner and appearance at all times

Computer skills: Microsoft office and Internet Explorer

Telephone skills: Proper telephone etiquette and information gathering skills


Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.

About this company
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At Kool Smiles, our goal is to provide access to quality dental health services to children throughout our communities. By providing this...