Medical Center Manager
Concentra Inc. - Grandview, MO

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JOB SUMMARY:

Directly supervises and coordinates activities of Center workers to ensure optimal level of center operations and customer satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Directs and supervises employees engaged in Center operations.
  • Plans and prepares work schedules and assigns employees to specific duties.
  • Hires, trains, and evaluates Center operations' employees in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel.
  • Assists in developing and maintaining new policies, procedures and training programs for the Center.
  • Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.
  • Formulates annual budgets and reviews financials with Center Leadership Team monthly.
  • Recommends cost saving methods to improve efficiency of Center.
  • Assists sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
  • Provides technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations).
  • Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
  • Supports Leadership Team to identify problems with service to clients.
    Ensures all certifications are current.
  • Supervises testing by medical staff to ensure proper performance.
  • Participates in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work.
  • Performs other duties as assigned.

Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

Required Skills JOB-RELATED SKILLS/COMPETENCIES:
  • Arithmetic knowledge and its application
  • Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems.
  • Monitoring skills to assess performance of self and subordinates and operations.
  • Active listening.
  • Critical thinking.
  • Clear speaking ability.
  • Number facility.
  • Fluency of ideas.
  • Information ordering.Proficient in PC word processing software such as Word and spreadsheet software such as Excel.
  • Ability to interface with people using tact and diplomacy.
  • Ability to maintain confidentiality of information .
  • Excellent written and oral communication skills.
  • Excellent organization and detail-oriented skills.
  • Excellent problem solving skills.
  • Ability to coordinate and prioritize multiple tasks in a fast-paced environment.
  • Ability to work under pressure.
  • Excellent telephone etiquette.
  • Outstanding professional demeanor.
WORKING CONDITIONS/PHYSICAL DEMANDS:

Clinic environment

Required Experience EDUCATION/CREDENTIALS:

Bachelor's degree or equivalent experience in business administration or related field.

JOB-RELATED EXPERIENCE:

2 - 3 years supervisory experience

Healthcare experience preferred

Effective oral and written communication skills

Tactful and diplomatic communication style

About this company
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Concentra Managed Care, Inc. is the leading provider of healthcare management and cost containment services to the workers' compensation,...