Field Service Technician
Sharp Electronics Corporation - Greenville, SC

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Overview:

Under the direct supervision of the Branch Field Service Manager, the Field Service Technician is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities:
  • Services and maintains a full territory of Sharp equipment commensurate with experience and training.
  • Resolves at least 85% of service calls without assistance upon completion of training and territory assignment.
  • Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
  • Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
  • Resolves all normal customer relations' situations and communicates unusual customer situations to a higher level.
  • Maintains parts inventory and achieves acceptable levels of inventory control and usages.
  • Completes all required administrative functions in an accurate and timely manner.
  • Cooperates with fellow workers and management to achieve Branch service goals.
  • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
  • Performs other duties as prescribed by the Branch Field Service Manager.

Qualifications:
  • High School Diploma or equivalent mandatory.
  • Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
  • Must possess or achieve Net+ certification within six (6) months of hire.
  • Must possess strong communication skills and mechanical aptitude.
  • Must successfully complete Sharp equipment pre-testing and training.
  • Knowledge of Windows and Microsoft Office software products preferred.
  • A valid drivers license.
PHYSICAL DEMANDS:
  • Must be able to travel locally on a daily basis to various customer sites.

  • Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
  • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 pounds on occasion.
  • Exposure to live electrical circuits.
  • Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
  • Able to work in confined spaces.
  • Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Sharp Electronics Corporation - 21 months ago - save job - copy to clipboard
About this company
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Sharp Electronics Corporation is the Mahwah, N.J.-based marketing and sales subsidiary of Japan's Sharp Corporation, a worldwide developer...