Technical Support Engineer I - GroupWise
Novell - Provo, UT

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Provide technical support for Novell and NetIQ customers using GroupWise (GW) products.

Required Skills :
Ability to provide accurate and timely resolutions to customer issues over the phone or electronically

Outstanding customer service skills

Pursue quality and continuous improvement

Excellent analytical, interpersonal, communication, and technical writing skills are necessary

Ability to analyse complex issues and alternative solutions, making logical decisions based on overall customer needs

Ability to prioritize tasks and manage time efficiently

High level of initiative and self motivation

Strong background in administering and troubleshooting GW issues

Specifically, we will consider candidates that posess the following GW Product knowledge and skills

SUSE Linux experience in regards to running GW Agents on Linux

LDAP, HTTP, HTTPS, SSL for GWIA and WebAccess

Duties and Responsibilities:
Troubleshoot and resolve complex, critical and sensitive support issues over the phone and electronically. This could include on-site visits.

Document solutions to known issues.

Management status and activity reporting to customer and Novell / NetIQ

Availability to occasionally be on call after hours and on weekends

Minimum Qualifications :
Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience required

Experience with other email systems, such as Exchange, GMAIL, and Outlook is desired

Programming experience preferred

CLP, CLE certification and/or practical experience with Linux is strongly desired

CNE, CDE certification and/or practical experience with Novell NetWare is desired

Extensive PC experience required

Experience with multiple network operating systems such as NetWare, Linux and Windows is required

Ability to travel to customer's locations and resolve technical issues while maintaining good relationships with customer and team members is required

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Required Skills

Required Experience

Novell - 23 months ago - save job
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