Technical Support Administrator
SoftLayer Technologies - Dallas, TX

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Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer.

The Advanced Customer Support team at SoftLayer is challenged with solving complex technical support issues for a wide variety of enterprise level server hardware and software.

We are looking for talented admins with experience in all facets of server support and multiple years of customer service experience. Our customers have access to an unmatched level of control and automation for their servers and services, and the Advanced Customer Support team is the escalation point for all of it.

If you are an admin who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you. As a member of the SoftLayer team, you have the opportunity to directly impact the continued success of the company. We strive to make SoftLayer a place where you want to be – a place where you’re proud to work and where you are motivated to produce the best results possible.

Serve as tier 2 & 3 support to the tier 1 support desk Professionally resolve escalated issues via trouble ticket, phone, and chat Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres Server Security – Ddos diagnostics and resolution, rkhunter, chkrootkit, iptables Network Storage – ISCSI, NAS, Remote backup Networking and Security – Cisco switches, routers and firewall management Advanced server troubleshooting experience – multiple years Customer Service (email and phone) – multiple years 1st and 2nd shift openings available


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