Sr. Production Control Analyst
Early Warning Services - Scottsdale, AZ

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Overall Purpose

This position supports the operational aspects of supporting and monitoring the Big Data platforms known as Early Warning Data Application Infrastructure (DAI) platforms. This includes implementations and Level 2 technical system support duties.

Essential Functions

Analyze complex business issues; recommend solutions, resolve operational or systems issues.

Review new project features and perform User Acceptance testing to determine any operational support changes that must be documented and implemented

Configure and operate interface software in order to manage and monitor the Data Application Infrastructure

Create new operational processes and add them to internal documentation to conform with audit requirements

Provide technical and functional coaching to subordinate analysts

Perform application installations on assigned production systems

Manage client implementations related to system configuration

Maintain special database interface to perform ad hoc queries for Client Operations, Data Analytics, or Account Management

Validate and report SLA measurements monthly

Provide on-call support to Operations for “Level 2” escalation issues

Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained

Required Skills

Required Experience

Minimum Qualifications

Education and experience typically obtained through completion of a Bachelor’s degree in Computer Science, Programming, Networking or related field

Experience supporting applications and an ability to relate business needs to system capability

Knowledge and experience supporting enterprise processing systems and Big Data interface applications

Knowledge of Unix, Linux, Windows, Oracle, SQL, JAVA, .NET

Ability to research and quickly resolve highly technical system and application issues.

Effective written and verbal communication skills

Interest in learning and supporting new technologies

Strong attention to detail, accuracy and policy compliance.

Approved background and drug screen is required

Preferred Qualifications

Additional related education and/or experience preferred

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