SharePoint Technical Support Specialist (Level 2 / 3)
IBM - Dubuque, IA

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This position is located onsite in Dubuque, IA., No remote work is available

IBM's Global Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists who have expertise in Microsoft SharePoint. Incumbents will manage users and clients within the global infrastructure by using standard tools and following standard procedures and processes, as well as, understanding and following local country/region specifics. Troubleshooting user and client management tickets with a low complexity, and limited communication with the customer, service management, and IBM teams.

Primary Job Responsibilities:
• Support problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues
• Work to standardize repeatable tasks and steps across multiple accounts within a pod or pool while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
• Work to standardize repeatable tasks and steps across multiple accounts within a pod or pool while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
• Team members participate once or more a day in cadence discussion on team performance. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Team members may also separately interact and exchange information with members of cross-pool teams.
Required
  • High School Diploma/GED
  • Basic knowledge in SharePoint administration
  • Basic knowledge in one or more of the following: Installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
  • Basic knowledge in providing support within any operating system
  • English: Fluent

Preferred
  • Associate's Degree/College Diploma in Information Technology
  • At least 3 years experience in SharePoint administration
  • At least 3 years experience in one or more of the following: Installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
  • At least 5 years experience in providing support within any operating system

Additional information
GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM - 19 months ago - save job - block
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International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...