Java / CVP Developer
eLoyalty - Austin, TX

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Java / CVP Developer (
Job Number: 00WTN )

IVR / CVP Developer

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

We are looking for an enthusiastic CVP Developer, located in Austin, with expertise in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

• Interpret and analyze business requirements to identify risks and design appropriate solutions
• Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
• Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
• Collaborate with project team members to provide input to design specifications related to speech application
• Develop IVR / Speech applications using CVP Studio, VXML, and Java
• Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
• Develop simple grammars for speech applications
• Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog
Required Skills/Experience:
• 2+ years experience in VoiceXML IVR technologies
• 2+ years experience in Advanced Speech Recognition solution design and development
• 1+ year experience in grammar design, development (ABNF, GRXML), and testing
• 1+ years experience in speech tuning and grammar analysis
• Proficient written and verbal skills
• Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
• Strong knowledge of various speech engine capabilities and tuning concepts
• Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
In addition, the ideal candidate will have experience with:
• Experience with Cisco CVP platform & CVP Studio including java development of custom elements
• Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
• Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
• Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
• Implementing Natural Language applications and tools
• Dictionary creation for ASR/TTS
• SSML and tuning Text-To-Speech systems
• VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
• Traditional IVR platforms such as Intervoice, Edify, or Nortel
• Experience with web technology and application servers
o Tomcat
o WebSphere
o Apache
o WebLogic
• Integration with back-end data systems and CTI
o Cisco ICM, Genesys
o Web Services, HTTP/XML
o Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
o CLEO / Legacy emulation (ex. 3270)
o Fax
o Reporting
• Bilingual (Spanish) skills a plus
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.

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