Customer Service Rep 1
US Ecology, Inc. - Grand View, ID

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Description/Job Summary Job Title: Customer Service Representative

Department: Customer Service - 800

Reports To: Customer Service Supervisor

FLSA Status: Non-Exempt

Acts as the customer contact for day-to-day issues regarding the company's environmental and waste disposal services. Processes orders, prepares correspondence, invoicing, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices and procedures. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Talks with customers by phone or in person, receiving requests.
  • Prepares and transmits reports and waste shipment summaries.
  • Assists and provides support to sales representatives and with their customers.
  • Maintains customer profiles and contract filing system.
  • Familiar with arranging transportation services for customers.
  • Writes correspondence confirming conversations with customers.
  • Prepares change of address records, and issues discontinuance orders.
  • Reviews, verifies, and generates customer billing and invoice criteria using the company’s operating or accounting platform.
  • Works closely with site personnel and accountants to accomplish duties
  • Performs other, related duties as assigned. These are duties which may not be specifically listed in the class specification or position description, but which are within the general occupational series and responsibility level typically associated with the employee’s class of work.
  • Supervisory Responsibilities: This job generally has no supervisory responsibilities.

HEALTH AND SAFETY DUTIES AND RESPONSIBILITIES

While performing this job, the employee is responsible for continuous adherence to the Company’s Health and Safety Program. This includes: the health and safety of themselves and their co-workers, completing tasks in a safe manner, attending safety meetings and mandatory Health and Safety training, and reporting any unsafe conditions, acts, or unanticipated hazards to their Supervisor, General Manager, or Health and Safety Specialist. Duties and responsibilities are detailed in the Health and Safety Program Master Document and will be provided by the Health and Safety Specialist and/or the direct supervisor during new-hire orientation, training sessions or upon request.

ENVIRONMENTAL COMPLIANCE

Employees are required to report any concerns associated with environmental compliance to their supervisor, General Manager or Environmental Manager. Employees are also required to complete training in hazardous waste management procedures, emergency response and other topics as outlined in the facility’s training program and/or an individual training matrix.

SKILLS/KNOWLEDGE/ABILITIES (SKA)

To perform the duties of this job the employee must possess good oral and written communication skills; customer orientation with a strong desire and effort on meeting the clients’ needs. Flexible to fit into a changing working environment. Complete assignments with little oversite. Decision making skills to select an effective course of action while controlling resources and expenditures.
  • Education and/or Experience
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
  • Preferred experience in Customer Service
  • Certificates/Licenses/Registrations
Annual company Health and Safety course and other site training as required
  • Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPLIANCE STATEMENT

The personal and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL DEMANDS While performing the duties of this job, the employee may work alone, work extended hours or special shifts, with frequent interruptions and repetitious operations. This work requires high concentration with a moderate level of stress. Ability and proficiency in the use of computers. Ability to comprehend the consequences of various problem situations and to make sound decisions or to refer problems to appropriate people for decision-making. Employee shall at all times demonstrate cooperative behavior with collegues, clients, customers and vendors.

PHYSICAL DEMANDS

While performing the duties of this job the employee is frequently required to walk. The employee is occasionally required to use hands to handle, feel, reach and grasp; the employee is required to climb or balance; talk, hear and smell. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT

Office environment. The noise level in the work environment is usually moderate.

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