Service Desk Associate
Staples - Silver Spring, MD

This job posting is no longer available on Staples. Find similar jobs: Service Desk Associate jobs - Staples jobs

Staples is always looking for great talent. We post both current and future jobs in anticipation of our hiring needs.

Please note your application will remain active for 90 days.

Job Title: Service Desk Associate

Reports to: Operations Manager

Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards. Responsible for efficient and effective service desk operations.

General Purpose: Customer Service, Front-end Operations

Role Qualifications:
  • Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management
  • Able to work a flexible schedule
Position Responsibilities:
  • Deliver Easy Sales and Service
  • Process accurate and efficient sale and return transactions
  • Respond and resolve customer requests and concerns
  • Provide an inviting environment for the customers by maintaining a neat and clean area
  • Adhere to all company policies procedures & safety standards
  • Perform other related duties as assigned
Critical Success Factors:
  • Drive customer satisfaction through EASY Service behaviors
  • Drive front end operations to ensure company and service standards are met
  • Exhibit Team CARE values
Valued but not required skills and experience:
  • Customer service experience in a retail environment
  • Cashier experience
Reporting to this person: No direct reports

Staples - 18 months ago - save job - copy to clipboard - block
Recommended Jobs
Network Administrator II/Help Desk
Lockheed Martin - Bethesda, MD
Lockheed Martin Corporation - 5 hours ago

Medical Office Assistant - OB/GYN
George Washington Medical Faculty Associates - Bethesda, MD
George Washington Medical Faculty Associates - 1 day ago

Help Desk Specialist, Intermediate
T-Rex Corporation - College Park, MD
T-Rex Corporation - 4 days ago
About this company
2,416 reviews
There’s a whole lot more to Staples than you probably ever imagined. As the world’s 3rd largest internet retailer and a trusted...