Service Desk Associate
Staples - Silver Spring, MD

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Staples is always looking for great talent. We post both current and future jobs in anticipation of our hiring needs.

Please note your application will remain active for 90 days.

Job Title: Service Desk Associate

Reports to: Operations Manager

Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards. Responsible for efficient and effective service desk operations.

General Purpose: Customer Service, Front-end Operations

Role Qualifications:
  • Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management
  • Able to work a flexible schedule
Position Responsibilities:
  • Deliver Easy Sales and Service
  • Process accurate and efficient sale and return transactions
  • Respond and resolve customer requests and concerns
  • Provide an inviting environment for the customers by maintaining a neat and clean area
  • Adhere to all company policies procedures & safety standards
  • Perform other related duties as assigned
Critical Success Factors:
  • Drive customer satisfaction through EASY Service behaviors
  • Drive front end operations to ensure company and service standards are met
  • Exhibit Team CARE values
Valued but not required skills and experience:
  • Customer service experience in a retail environment
  • Cashier experience
Reporting to this person: No direct reports

Staples - 16 months ago - save job - block
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