Vacancy Identification Number (VIN): 867735
To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
How would you like to become a part of a team providing compassionate care to Veterans?
These vacancies are advertised at the range of grades covered by the VA qualifications standard.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
NOTE: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidates education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply
NOTE: External candidates eligible for veterans preference will receive consideration prior to considering external non-preference applicants.
NOTE: Relocation expenses are NOT authorized.
Must pass pre-employment examination.
Designated and/or Random Drug Testing required.
Background and/or Security Investigation required.
English Language Proficiency required.
This position will be located in the Norfolk Community Based Outpatient Clinic
. The selectee will be working directly with veterans in a face-to-face or telephone setting. Functions include but are not limited to: scheduling appointments, processing provider orders, data input, and management of medical records. The position requires excellent customer service skills in working with patients and their significant others as well as the ability to work in an interdisciplinary team environment.
Monday - Friday, shift will be between the hours of 7:30am and 4:00pm.
You must meet the qualifications/minimum requirements of this position by the closing date of this vacancy announcement.
Citizen of the United States.
English Language Proficiency:
Medical personnel appointed to direct patient care positions must be proficient in spoken and written English.
Designated Drug-Testing Position:
Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.
Experience and Education
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
One year above high school; or
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted or demoted within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
GS-3 MSA (Entry Level)
Experience or Education:
None beyond the basic requirements.
This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.
GS-4 MSA (Developmental Level)
Experience or Education: One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school. In addition, the candidate must demonstrate the following knowledge, skills, and abilities: Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments. Ability to use various types of office automation equipment and software. Ability to set up, organize, and maintain record systems.
GS-5 MSA (Full Performance Level)
Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. In addition, the candidate must demonstrate the following knowledge, skills, and abilities: Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Knowledge of basic medical terminology. Ability to make appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. Ability to communicate effectively and professionally with employees at varying grade levels. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
In order to receive credit for your specialized experience, you must be clear and specific and fully describe your responsibilities. Please indicate the actual time (years, months and hours per week) spent in each position/role. We will not make assumptions regarding your experience when evaluating you for this position. If after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience OR that your documentation does not support the questionnaire responses, you may be rated ineligible/not qualified.
REFERENCE: The Qualification Standard for this position can be found in VA Handbook 5005 at
. Please contact the local human resources office at 402-995-4947 if you need a copy of the full qualification standard.
Passing a pre-employment physical evaluation is required. Please contact the local human resources office at: 402-995-4947 if you would like information regarding the VA policy on pre-employment physicals and physical requirements for this position.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:
. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP):
Provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
To begin the process, click the
button at the right side of this screen to create an account or log in to your existing USAJOBS account. Be sure to upload the required documents before you submit your application. Follow the prompts to complete the occupational questionnaire. Please ensure you click the
Submit My Answers
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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...