Medical Front Desk Office Administrator
Hanger, Inc. - Ames, IA

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Overview:
"Empowering Human Potential” is more than a tagline; it’s our mantra for all associates, that motivates and reminds us of the essential role we play in the lives of our patients and customers. Whether directly or indirectly, every individual across every business unit and department at Hanger is helping to improve the lives of our patients and customers. One by one, we listen to challenges, collaborate with partners, identify solutions, overcome obstacles, lead through innovation, and apply our expertise to help move lives forward.

We know that the “possible” lives inside each of us, waiting to be unleashed. At every touch point across all of our business, we are keeping lives in motion, breaking down barriers, taking dreams further. As one united Hanger, we are achieving more of our own potential so that we can help patients do the same. Together we are working with one idea in mind: Empowering Human Potential.

A job with Hanger, one of the leading clinical authorities in the provision of integrated rehabilitative solutions, including being the largest owner and operator of orthotic and prosthetic clinics in the United States places you on a path leading well beyond ordinary career opportunities.

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Ensure that billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Responsibilities:
Depending on the operational requirements and size of the Hanger Clinic, this position may include some or all of the functions listed below:
Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
Obtain accurate insurance information, verification and pre-authorization.
Process all billing daily, ensuring that claims are accurate, timely and fully documented.
Follow up on all open accounts, maintaining thorough chronological financial records on each patient account.
Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collections targets and reduce or maintain A/R over 120 days at and below target level.
Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
Apply payments and adjustments to patient accounts, process deposits and maintain accurate records of all cash received in a timely manner and in accordance with Company policy.
Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
Ensure the privacy and security of protected health information per HIPAA requirements.
Conduct patient follow-up and assist with Patient Evaluation Clinic programs as directed.
Assist with quality assurance to ensure patient satisfaction with PCC services as necessary.
Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow.
Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
May report PCC employee hours to Payroll Department.
Receive, sort and distribute mail appropriately and in a timely manner.
May compile and code A/P invoices per guidelines for approval.
Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
Review clinician documentation to ensure that patient charts are complete.
Perform other duties or special projects as assigned.

Qualifications:
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 40 words per minute with accuracy preferred.
Ability to work with handicapped individuals.
Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
Knowledge of state, federal and regional collection and reimbursement laws where applicable.
Excellent organizational skills and the ability to manage multiple tasks.
Proficiency with basic math and accounting skills.
High school diploma or equivalent combination of education and experience required. Associate degree preferred.
Minimum two to four years office administrative experience required. Experience in a medical office preferred.
In addition to a competitive compensation package, Hanger offers an attractive program of benefits to our employees, both full time and part time.

In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the hiring Hanger Clinic. All inquiries will be directed to Human Resources.

Hanger, Inc. - 20 months ago - save job - copy to clipboard - block