Retail Store Manager, High Volume
T-Mobile - Jacksonville, NC

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Our Retail Store Managers coach and develop the store team that delivers T-Mobile's Retail Promise to every customer. In this role, you'll "make the magic" behind the scenes that allows your talented people, inviting store environment, and operations excellence to ensure that our customers "stay connected."


As a Retail Store Manager, your commitment to the five pillars of great retail performance will yield outstanding results for your customers, your store, and your career:

World Class Service

High Performing Teams

Visual Merchandising

Operations Excellence

Financial Results

This is your chance to shine! Every decision you make-from team hiring and development, to merchandising, to operations management-will support your efforts to create an extraordinary customer experience. Your gift for cultivating customer relationships and responding efficiently to their needs will translate into overall store profitability. What's more, modeling this level of world-class service will help you build and strengthen a high-performing team of Retail Sales Associates.


Excellent decision-making and leadership abilities coupled with stellar communication skills are keys to success as a Retail Store Manager. Those who thrive in this position are intuitive, knowledgeable and customer-focused sales pros who can inspire their teams to new heights. They also model grace under pressure in fast-paced environments. With a rare blend of interpersonal savvy and operations and finance expertise, these leaders set the bar for excellence in their team members and themselves.


As Retail Store Manager, you'll have the following day-to-day responsibilities at your retail location:

Offer consultative sales and service on the sales floor during retail hours (including nights and weekends).

Recruit, develop, motivate and manage a high-performing team.

Meet and exceed individual and team sales goals.

Keep abreast of the rapidly evolving T-Mobile technology.

Create an environment for discovery in your store that sparks new ideas for using mobile communications.

Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.

Cultivate long-term customer relationships.


As a Leader you are focused on strategy and planning while developing and guiding your team. You demonstrate and showcase your leadership abilities by:

SETTING PERFORMANCE DIRECTION: Translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action.

MOTIVATING OTHERS: Creating a team environment where everyone wants to do their best and deliver results

DELEGATING: Broadly sharing responsibility and accountability of both routine and important tasks and decisions. Let direct reports finish their own work.

DEVELOPING AND COACHING OTHERS: Having awareness of each person's career goals; hold development discussions; and provide challenging tasks and assignments to promote development

HOLDING PEOPLE ACCOUNTABLE: Monitoring progress and results; give feedback effectively and make tough decisions when appropriate.


BA/BS degree or equivalent education through work experience (high school Diploma or GED required)

Sales and sales management experience with a customer-focused, operationally excellent retail (along with an established record of high personal performance)

A proven track-record in consultative sales and sales management experience in fields involving consumer technology, applications and content

Talent for personnel training, coaching and development

Team-player mentality

Operational and financial performance management skills, especially site P&L management

Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)

Competitive compensation and benefits package offered

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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to learn more about working in our Retail stores by watching this video featuring our employees.




Primary Location


NC-Jacksonville NC

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As America’s Un-carrier, T-Mobile US, Inc. is redefining the way consumers and businesses buy wireless services through leading...