Pre Arrival Manager
Hilton - San Juan, PR

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Work Locations


Caribe Hilton Hotel

Los rosales St, San Geronimo Grounds

San Juan


A Pre Arrival Manager with Hilton Hotels and Resorts is responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

As a Pre Arrival Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and room blocks, satellite check in, daily occupancy, selling strategy by room type, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Manage and communicate information regarding hotel occupancy, promotion, special reservation operational procedures, operational issues and special events

Monitor an

d develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward

Recruit, interview and train team members

Calculate, prepare and generate designated reports

Modify and update daily shift checklists based on operational changes

Complete daily NOR1 and max. potential revenue

Hotel assignmnet quality

Reservations quality to ensure speed and efficiency arrivals

Acting MOD and/or FOM when necessary

What are we looking for?

The individual must posses the the minimum requierements:
High School Diploma

Four year College degree (preferred)

Five years combined prior front desk, reservations supervisory experience

Fully Bilingual (English/Spanish). Ability to read, write,speak and understand english and spnaishi language to communicatre effectively with guest and employees

Basic mathematical comprehension

Abiltity to anylize informations and make effective judgements

Ability to access and accurately input information using a moderately complex computer system

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


Hospitality - We're passionate about delivering exceptional guest experiences.


Integrity - We do the right thing, all the time.


Leadership - We're leaders in our industry and in our communities.


Teamwork - We're team players in everything we do.


Ownership - We're the owners of our actions and decisions.


Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values




Customer Focus



What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.





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Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and...