Help Desk/ADPE Hardware Maintenance Technician
ActioNet, Inc. - San Antonio, TX

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- Provide on-site hardware maintenance services on Government Owned equipment includes but is not limited to, mini/micro computers, hand held computing devices, optical technology, various controllers, plotters, printers, scanning devices, CD-ROM, Disk and Magnetic tape recording devices, video display units, information processing equipment and related network devices and software
- Perform maintenance, to include ordering, management and proper disposal of all parts required to effect hardware repairs
- Ensure that the entire system is completely operational after completion of repairs. Workstations shall be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment shall include all necessary hardware and software (including network software configuration or installation)
- Restore data to replaced or repaired storage devices
- Configure peripherals such as printer, point device, video monitor, scanner, expansion board etc. to function with the system hardware and software when repaired, added, deleted, or modified
- Identify the problem, make note of the required parts to repair, and obtain the parts
- Document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, to include following all procedures for return of defective parts
- Enter and update all information and solutions relevant to service requests and tasking using Enterprise Management Tracking System (EMTS)
- Follow government guidance for purging data on equipment such as hard drives and other storage media

Skills Required

- Experienced in the use of an automated Customer Support Management System
- Experienced in all facets of workstation maintenance and support
- Experienced in all facets of troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment
- Must also have suitable National Agency Check with Inquiry (NACI)
- Must be current with both A+ certification & 8570 compliancy

Skills Preferred