U.S. Citizenship is required. Applicants must possess an active, Federal Government Security Clearance.
Network Administration Support. Provide the full range of network administration support for both Local-Area and Wide-Area Networks. Specifically, be responsible for assisting the Government with network strategic planning and design, configuration management, security and protections, diagnostics, installations and maintenance, as well as maintaining network operations, resolving problems and implementing upgrades.
Technical Support. Acknowledge request for-assistance and prioritize all requests to the proper Priority level (1) one, (2) two or (3) three. This shall include support for all Coast Guard networks, sub-networks, systems and standard workstations. (Examples of this support are assisting users with hardware and system support; router, firewall,switch, and server administration;.)
Systems Administration Support. Provide the full range of systems administration support services. Specifically, be responsible for systems software and hardware configuration management, systems security and protections, diagnostics, installations and maintenance, as well as maintaining systems operations, resolving problems, providing user support and implementing upgrades.
- Minimum 4+ years of IT experience providing IT systems/network technical support.
- Proficient in Windows XP Professional/Vista, TCP/IP, DNS, Local Area Networking, Printer, Fax, VOIP and Scanner setup and troubleshooting.
- Advanced hardware & software troubleshooting skills.
- Proficient in Remedy ticketing experience.
- Strong customer service skills.
- Ability to communicate with both technical and non-technical audiences.
- Ability to work independently with minimal supervision.
- Requires the ability to function successfully in both team and independent work environments.
High School Diploma, Bachelors preferred, One or more certifications preferred: MCSE, MCITP, CCNA, CompTia A+
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