Svc Manager - Pt Dock Sat
Fedex Ground - Saint Joseph, MO

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Svc Manager - Pt Dock Sat

Job ID:
15525

Location:
US-MO-St. Joseph

Posted Date:
01/24/2011

Category:
Operations

More information about this job:
Job Summary

:

This is a part-time position responsible for managing the operations the load and unload, training Package Handlers, communicating with contractors and providing customers with superior customer service. This position will also manage the efficient sorting, delivery and handling of packages. Implement process guidelines from the Field Operations Policy and Procedures. Follow established guidelines and standards to produce a safe and clean environment.

Essential Functions

:

Facilitates team within the area of responsibility.

Implements and enforces established policy and strategy.

Maintains quality service by establishing and enforcing organization standards.

Conducts presort meetings to communicate values, strategies, objectives and assign accountabilities.

Responsible for planning, monitoring and appraising job results, developing a climate for offering information and opinions, and providing educational opportunities.

Manages Package Handlers, package loading and unloading, routing, proper documentation and procedure control for hazardous material shipments and management.

Assesses and defines assigned Package Handler training needs and participates in on-the-job training and new hire training.

Handles equipment malfunctions and/or immediately notifies major and potential problems to Maintenance Department.

Accurately enters load and shipping information into the facility's computer system.

Manages computer systems utilization, paperwork accuracy and procedural consistency.

Processes loads and misload information.

Responsible for confirming compliance with safety rules and programs, investigating problems and recommending corrective actions.

Manages and provides leadership for the day-to-day operations as they relate to Package Handlers and support.

Maintains condition of dock work area.

When required, participates in daily site staff meetings, corporate Inbound, Outbound, and Transportation planning meetings and conference calls.

Interviews, hires, trains and directs work assignments as well as rewarding, disciplining, and appraising employee performance.

Performs other duties as assigned.

Minimum Education

:

High School Diploma, Bachelor's degree preferred

Minimum Experience

:

Previous experience in a dock setting preferred

Required Skills - Abilities and/or Licensure

:

Ability to develop and effectively implement field operational processes. Ability to work productively in a team environment. Ability to mentor, coach and act as a knowledge resource to other employees. Knowledge of concepts, practices and procedures used in field operations and transportation regulations.

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