Hospitality Parcel Specialist
FedEx Office - Owings Mills, MD

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Overview:

This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • May provide leadership on assigned shifts and direct work of other team members
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Assist in the training of center team members
  • May assist team members in goal setting and skill development
  • All other duties as needed or required
Service
  • May pick-up and deliver customer packages throughout the hotel facility
  • Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to
  • satisfy those needs with a minimum amount of supervision
  • Maintain high levels of customer service
  • Use electronic pallet jacks and other large package handling equipment (where applicable)
  • Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
  • Set priorities of customer requests
  • Collate, sort and organize communications and other forms of information provided by customers and the venue
  • Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
  • May pick-up and deliver customer orders
  • Use sound judgement to resolve customer service issues or refunds
  • All other duties as needed or required
Profit
  • Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Employ investigative research for mis-labeled packages
  • Troubleshoot routine equipment problems
  • Prepares bank deposit slips
  • All other duties as needed or required
Self Management
  • Follow all Equipment Safety and Package Security guidelines
  • Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
  • Operate the point of sale terminal (POS) ensuring package handling fees are collected
  • May operate photocopy, binding and other business center equipment
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
  • Performs administrative duties, including bidding, ordering supplies and inventory control
  • Perform daily close-out procedures on POS
  • Perform multiple tasks at the same time
  • All other duties as needed or required

Qualifications:
  • High School Diploma or equivalent education required
  • Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
  • Proven strong organization and planning skills
  • Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
  • High integrity individuals who present professional image through effective written and verbal communication skills
  • Excellent team building and collaborative skills; ability to develop strong customer relationships
  • Strong problem solving skills
  • Ability to accurately translate and record information into electronic tracking system with 100% accuracy
  • Proficiency with computer systems and ability to learn new software applications quickly.
  • Ability to pass an OSHA certification for any equipment in center calling for such certification
  • Ability to move 75 pounds unassisted
  • Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
  • Physical stamina to walk up to 10 miles per shift
  • For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring, including successful passing of
  • background check
  • For current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisal
ESSENTIAL FUNCTIONS :
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 75 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, partners, and other team members
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a
  • Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

FedEx Office - 22 months ago - save job
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