Summer Position - Instant Return Representative
Hertz - East Boston, MA

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Summer Job Program at Hertz Logan Airport

College students: Are you looking to earn some serious money this summer?

Join the Hertz team at our Boston, Logan Airport location. Work in a fun, fast-paced environment while gaining valuable customer service and business knowledge. In addition to an attractive hourly rate of pay, we offer an end of the summer bonus!

We are currently accepting applications for the following employment opportunities as a Instant Return Representative

As an Instant Return Representative, you will be responsible for:
  • Protects company property through enforcement of company policies
  • Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact. In addition, offers refueling options as necessary.
  • Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.
  • Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
  • Inspects vehicles for damage.
  • Inputs appropriate information into computer tools and systems.
  • Exhibits good team-oriented behavior.
  • Follows other car-return processes as directed.
  • Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.

Mandatory Requirements:

**Work schedules will be created on the first day of employment. All applicants must be available to work days, nights, weekends, and holidays.**

**You will be allotted one unpaid vacation day in June and one in July.**
  • Must be currently enrolled as a full time college student (Required)
  • Effective verbal communication skills with customers, co-workers and management
Skills:
  • Ability to read and understand driving directions and maps
  • Ability to engage in verbal interaction with customers
  • Proficiency in English
Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:

Equipment Operation:

Yes No

Sitting

Yes No

Computer Terminal

Yes No

Standing

Yes No

Telephone

Yes No

Walking

Yes No

Portable Computer

Yes No

Bending and twisting

Yes No

Calculator

Yes No

Climbing

Yes No

Copy Machine

Yes No

Driving

Yes No

Fax Machine

Yes No

Pushing and pulling

Yes No

Dictaphone

Yes No

Speaking

Yes No

Other – Please specify

Yes No

Hearing

Yes No

Writing

Yes No

Lifting

Yes No

Typing

Yes No

Filing

Yes No

Seeing

Yes No

Reading

Preferred Requirements :

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EOE M/F/D/V

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Hertz - 16 months ago - save job - block
About this company
812 reviews
Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...