Human Services Specialist - Bilingual
City of Scottsdale - Scottsdale, AZ

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Performs professional level social work activities which may include crisis intervention, information and referral services, facilitation of support groups, home visits, short term supportive intervention, eligibility determination and/or case management at the City recreation/social services centers.

Youth and Family Services Assignment:
Provides professional level behavioral health evaluation/assessment, supportive intervention, information and referral, outreach, and educational services through direct practice, case management, group facilitation, community education, presentations, consultation and collaboration.

Minimum Qualifications:
Education and Experience:
A Bachelor's degree in Social Work, Psychology or closely related field and four (4) years work experience in Social Work, Counseling or closely related field.
Youth and Family Services assignment: A Master's Degree in Social Work, Psychology, Counseling or closely related field, and a minimum of two (2) years experience in the counseling or social work field is required. Arizona Board of Behavioral Health Examiners Licensure, with clinical license preferred.
Paiute Neighborhood Center assignment: Must be bilingual (English and Spanish). Licensing, Certifications and Other Requirements:
A valid driver license with no major driving citations in the last 39 months may be required. Other pertinent licenses and/or certifications may be required of some positions depending on division/department/section assignment.

Knowledge, Skills and Abilities
Knowledge of: Supportive intervention, assessment, and assistance to individuals with physical needs, and social and emotional problems.
Social issues, community resources for the purpose of information and referral and the operation of social service agencies, eligibility for government funding, local laws and legislation affecting social work administration.
Poverty and crisis intervention strategies.
Criminal justice system, laws pertaining to seniors, youth, and families where applicable.
Microsoft Office products and other relevant technologies.
Youth and Family Services assignment: The criminal justice system, juvenile laws, juvenile diversion programs, juvenile probation. Assessment, crisis intervention, and substance abuse prevention. Arizona mental health laws, behavioral health, social services, career counseling and clinical practices, behavioral health ethics and theories. Traffic laws, ordinances and rules involved in motor vehicle operation. Human development, family constellations and parenting. Ability to:
Perceive and interpret customer needs and translate them into effective solutions and operational policy. Provide services at a variety of community sites.
Commit to working on a team and value all people.
Perform effective and timely case assessment, coordination, management and follow-up.
Make mathematical calculations and draw logical conclusions.
Provide thoughtful and thorough analysis.
Listen and communicate effectively with a diverse group of people.
Handle multiple projects simultaneously and use good judgment in prioritizing work assignments.
Proficiently perform computerized word processing, comprehension, summarizing and writing/editing.
Attend or conduct various meetings develop and facilitate presentations as needed.
Establish and maintain effective working relationships with agency clients, civic groups, other professionals in related areas, the general public and co-workers.
Organize documentation in clear, concise, easily understood, accessible formats.

Essential Functions:
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following tasks: Provide supportive intervention, assessment, and assistance to individuals on physical needs, and social and emotional problems. Maintain client confidentiality with regards to client interactions and client records. Provides various direct social services for citizens in need of assistance including health care, employment opportunity information, food, clothing, eviction prevention, utility assistance, education, community outreach and information and referral.
Assesses individual & family needs, determines eligibility, identifies appropriate services and provides case coordination, case management and follow-up.
Provides assistance in identifying necessary resources and refers to local social service agencies as needed.
Meets with citizens and various groups to inform them of City program services.
May Assist in the planning, development, delivery and evaluation of services, programs and special events for youth, families, seniors, the homeless, (Heather) volunteers and community groups.
May Assist in the development of grant applications relating to the funding of program services.
Provides staff training and team support as needed on conflict resolution, crisis intervention and other topics.
May Assist in the planning and evaluation of special events for youth and families, volunteers and community groups.
May Assist with the orientation, training and coordination of volunteers and interns.
Maintains up-to-date, detailed client records and statistics.
Depending on assignment, Provides casework services to juvenile(s) referred by criminal justice system.
Performs other duties as assigned. Senior Centers - Additional Responsibilities Provide supportive intervention, assessment, and assistance to individuals on physical needs, and social and emotional problems. City of Scottsdale senior services social workers will provide case management for seniors in Scottsdale for a variety of reasons including resource information, stabilization, transition, loss, crisis, support, advocacy, and assistance with applications for state, federal and local programs. Maintain long term relationship with senior citizens providing varying services as needs occur. Willingness to be the HUB connecting senior citizen and their family members with all agencies that may be of benefit to them Willingness to provide in depth assistance in whatever form that takes to assist a senior citizen in receiving whatever services are required for safe, healthy, socialized vital existence.
Provide ongoing intermittent support and advocacy throughout the senior citizens life span. Advocate for the frail elderly without a voice within the social services network, criminal justice and medical community. Provide ongoing assistance to seniors and their families in the lengthy process of applying for long term care, veteran benefits and other programs. Provide protection for seniors with limited capacities (whether physical or mental) and assist in protecting them from exploitation. Maintain up to date knowledge of changes in Medicare and health benefits. Function as the referral point for code enforcement, fire department, police, hospital, apartment complex, nursing home, and any community member that has concerns for an elderly citizen. Paiute Neighborhood Center Assignment: Advocate for clients regarding state benefits, tenant-landlord issues, educational concerns, and work-related issues. Assist with paperwork and translations, as necessary. Do data input to track cases. Interface with Paiute Campus agencies to coordinate services. Assist with special events and holiday programs for the community. May provide social services for youth, families, adults, and senior citizens. Scottsdale Teen Employment Assignment: Assist teens with preparing for a competitive job market with individual case management sessions and intakes to discuss their job seeking goals and assess their readiness to enter the employment market. Teach job seeking techniques to teens which include creating professional resumes, cover letters and employment applications to be utilized on their job search. Facilitate regular workshops and community presentations on various job seeking and career building topics including in the Scottsdale Unified School District schools and City of Scottsdale facilities, Scottsdale Public Library. Assist teens seeking other services including career/college guidance and school options exploration. Collaborate, partner and work with various internal departments including the Library, Parks & Recreation and Human Resources to further promote program services and serve youth more collaboratively. Pursue partnerships and opportunities to build employment and career shadowing opportunities for Scottsdale teens. Participate in committees, partnerships and other groups to foster opportunities for partnerships and opportunities for Scottsdale youth such as the Scottsdale Chamber of Commerce Workforce Development Committee and City of Scottsdale Diversity Advisory Committee. Maintain knowledge and understanding of current events, statistics and reports relating to youth employment and job market by participating with workforce development activities, and meetings in addition to researching and reviewing reports and articles. Refer prepared and ready teen workforce to Scottsdale citizens and businesses. Conduct home visits and screenings for Scottsdale citizens requesting to hire STEP teens. Coordinate annual Teen Opportunity Expo and hiring events within SUSD schools in addition to offering events and programs that offer opportunities to gain further skills, opportunities, employment and certifications like hosting the food service test and offering the STEP Academy. Participates in professional development through appropriate conferences, workshop and seminars. Youth and Family Services Assignment: Performs assessments, intervention, direct service, education and information and referral to citizens in need of assistance including health care, employment, academic opportunities, career development, social services, behavioral health services, family conflict, parenting, behavior management and outreach. Provides diversion services to juveniles referred by courts including intakes, education, case management, written reports, record keeping, statistics, court communication and court notification of juvenile case status. Maintains positive working relationships with the Maricopa County Superior court Juvenile Division, Scottsdale City Court, other court personnel, probation officers, police, School Resource Officers, Police Crisis Intervention, other city agencies, the Scottsdale Unified School District, other school personnel and community agencies. Assists in the planning, development, delivery and evaluation of services, programs and special events for youth, families, seniors, volunteers and community groups. Assists in the development of grant applications relating to the funding of program services. Responds to private citizens, schools and social service agencies requests for assistance, community education, supportive intervention, task forces and collaborations on issues affecting youth and families. Provides supportive guidance and collaboration to other city department staff members. Through teamwork and commitment provides the highest level of quality service, training and consultation. Maintains contact with civic groups, social service organizations and other professionals. Serves on community boards and task forces. Provides presentation to the city and community at large on services, trends, laws, substance abuse prevention education and behavioral health issues related to youth, families.

Work Environment/Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work is performed in a normal City office environment.
Lift and carry office materials, food boxes, donated items, tables and chairs up to 25 lbs.
Operate a variety of standard office equipment including a computer, telephone, copy and fax machine requiring continuous and repetitive arm, hand and eye movement.
Travel to/from meetings and various City locations.
Work evening and weekend hours as needed.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

City of Scottsdale - 17 months ago - save job - block
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