Customer Service Representative
LPi is a top rated growing national publisher is seeking a Customer Service Representative to join our team in our Cleveland, OH regional office. The position is the liaison for our Graphic Designers, the customer, and the Sales Department to ensure the satisfaction of the advertising customer.
Essential Duties: Coordinates with Graphic Designers to get new ad work and changes completed within required timeframe. Performs basic changes to ads. Sends proofs to customers. Provides customer service to advertising customers by acting as the ad liaison for LPi once they have entered into a contract. Follow up with Sales if artwork provided for new contracts is unusable. Provides sales support by answering questions about process or specific accounts, providing information, deadlines, and samples of ads. Processes incoming ad contracts received from Data Entry.
Skills/Experience Requirements: InDesign, Photoshop, Excel and Word experience preferred 1-2 years of customer service experience a must Strong communication, organizational skills, and close attention to detail. Above average judgment and decision-making skills. Strong ability to function in a team setting with ability to relate to various levels of people. Able to work independently, with some direction, and manage time effectively to meet personal goals and LPi timelines.
Liturgical Publications, Inc., is the longstanding national leader in the publication of weekly bulletins and monthly newsletters for about 4,000 churches, synagogues, and senior centers throughout the United States. Respectively we recognized 10% and 8% growth in the past two years.
We offer an excellent compensation plan that ranks at the top of our industry, including:
paid training and tuition reimbursement; paid vacation and holidays; medical/dental insurance; generous 401(k) employer matching contributions; employer-sponsored life insurance and short-term disability insurance; and great working hours Monday through Friday, 8:30 am to 5:00 pm. In addition we provide a casual, family-oriented and friendly environment.
We are an Equal Opportunity Employer
Key words: Customer service, sales support, coordinator, liaison, communications, Customer service, sales support, coordinator, liaison, communications.
Liturgical Publications Inc - 23 months ago