Sr Manager - Aircraft Operations Center Services
Honeywell - Phoenix, AZ

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At Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage.

Honeywell Aerospace has approximately 40,000 employees around the world and 2012 revenue of $12 billion. Thousands of Honeywell Aerospace technologies, products and services are found on virtually every commercial, defense and space aircraft worldwide. We develop solutions that span air traffic modernization, flight and runway safety, engines, cockpit and cabin electronics, wireless connectivity, logistics and more. Honeywell Aerospace delivers safe, efficient, productive and more comfortable transportation experiences for manufacturers, airlines, business and general aviation aircraft, military and airports through three divisions, Air Transport and Regional, Business and General Aviation and Defense and Space. For more information, please visit

The Sr Manager, Aircraft Operations Center (AOC) Services will be responsible for the overall profitability of Honeywell's Airline Services business throughout the product life cycle including the evaluation of globalization opportunities and offering improvements.

The successful candidate will understand and embrace opportunities to build the business case for and implement new service offerings for aircraft operations centers across the airlines, business aviation and government verticals. Additionally, the AOC Services Manager will develop and maintain services strategies and roadmaps, and will also develop market analysis and segmentation, competitive analysis, voice of the customer (VOC) analysis, and value propositions.

The Sr Manager, AOC Services will lead the product team, and partner with both business and functional resources to drive strategy execution. This position will also interface regularly with the other Aerospace Marketing, business and functional leaders to ensure goal alignment and consistent strategies.

Approximately < $100m annual revenue

Specific areas of responsibility include:
Building business case for new services, managing launch and services lifecycle cradle to grave

Owns and manages product life cycle financial performance (profit and loss)

Develop and execute strategic plans, offering plans, including cost and growth strategies

Develop cost reduction strategies

Sets strategy for service portfolio optimization and organizational execution requirements

Product performance and integrity:
Owns offering prioritization and approves all funding requirements and changes, and manages funding of the changes

Approves all product line financial analysis in accordance with product line roadmaps/strategies. Determines and approves pricing inputs for all financial analysis, value pricing, pricing strategy and catalogue publications

Align resources for product strategy deployment for product line execution- including capital, RD&E, recovery, and technical capabilities (engineering and manufacturing)

Leads Product Action Committee related to area of responsibility - to drive cross functional product strategy execution

Develop and execute integrated product, technology, and environment roadmaps

Defines value propositions based on customer needs analysis and incorporates into value proposition/go to market strategies

Collaborates with the Customer Business Teams to perform product voice of the customer

Develop and understand customer total cost of ownership

Candidate Profile:
The successful candidate will be expected to be a high-energy, creative and resourceful self-starter who demonstrates leadership skills and instincts. He/she is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be a hands-on person who possesses the best combination of strategic thinking and drive to achieve tangible business results. The candidates must be able to balance theoretical thought with practical. In addition, he/she should possess the following competencies:

Aircraft operational experience and or pilot highly desired

MIS/IT experience a plus

Strategic Strategic Marketing Skills: Understanding and experience with the ability to practically apply to their product line. Must link strategies to financial results

Leadership: A confident, mature person with the ability to connect with others. Ability to lead projects and teams that successfully achieve milestones and complete deliverables

Results-Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner

Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on as well as detail-oriented

Analytical Thinking and Decision-Making: A 'conceptualizer' of enterprise and market trends/issues who can then integrate that thinking into marketing and business strategies. Decisive and logical at thoroughly evaluating issues. Excellent planning, execution and project-management skills

Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with a diverse work force

Ethics: Highest level of professional integrity and honesty as well as personal credibility

Honeywell is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.


Basic Qualifications:
Bachelor's Degree in an analytical field (engineering, economics, math, or related discipline)

Minimum of 5 years directly related experience (experience managing and promoting high technology products from inception through sunset)

8 plus years of total work experience

Additional Qualifications:
Proven track record in product management

Strong business-to-business analytical skills, financial acumen, critical thinking and marketing skills

MBA school highly desirable

Strong background and knowledge of marketing processes, principles and tools, and a proven track record of successful new product planning and introduction

Strong program management or site leadership background

Strong background with XYZ customers Proven ability to collaborate across product lines and technologies to develop joint strategies and roadmaps

Proven ability to collaborate with functions (engineering / ISC / C&PS) to execute product plans and roadmaps

Broad aerospace product knowledge is desirable

Ability to think strategically and to scope tasks and set goals

Ability to manage business and organizational vision by communicating a compelling purpose, driving change cross-organizationally, and inspiring and motivating people and organizations

Knowledge of Aerospace business allowing for innovative concepts and promotion of new ideas

Strong written and presentation communication skills

Customer contact experience desired

Green Belt Certification


: Marketing

Primary Location

: USA-AZ-Phoenix

Education Level

: Bachelor's Degree


: Yes, 10 % of the Time

Relocation Available

: No



University Relations Requisition

: No

Honeywell - 14 months ago - save job
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